Client Support & Sales Specialist – German Speaking

WW Talents; Poznań; On-site; PLN 79,000 - 114,000; Full time

Benefits offered by this job

Salary €1,300 gross monthly

Sales bonus €900/quarter

Productivity bonus €240

Transport bonus €100/mo

Relocation package

Training provided

International environment

Job summary

WW Talents in Athens is seeking a German-speaking professional for customer service, technical support and sales. On-site, full-time position with relocation package. €1,300 gross monthly salary per 14 months plus bonuses. Must have German C1 and English B2; visa sponsorship not available.

You will handle inbound calls and emails, assist with billing, account and technical inquiries, and identify sales opportunities while delivering quality service in an international environment.

Qualifications

• Fluent German (C1) and English (B2) required for training and communication.
• Excellent verbal communication and interpersonal skills.
• Strong customer orientation and problem solving abilities.
• Good IT skills and comfort with digital tools.

Responsibilities

• Assist customers via inbound calls and email.
• Respond to inquiries and provide appropriate solutions.
• Identify customer needs and recommend products or services.
• Support cross-selling and upselling where relevant.
• Handle account, contract, and service-related requests.
• Document interactions and resolutions accurately.
• Deliver a positive customer experience while meeting quality standards.

Skills

German C1 proficiency

English B2 proficiency

Verbal communication

Customer orientation

Problem solving

PC skills

Digital tools

Sales awareness

Job description

Are you a German-speaking professional looking for an international career in customer service, technical support, and sales?

Location: Athens, Greece (
Work Model: On-site
Employment Type: Full-time
Language: German (C1) + English (B2)
Salary: €1,300 gross/14*month+bonuses+full relocation package

Applicants must already have the legal right to work in Greece. Visa sponsorship is not available for this position.

Your Role

In this roleyou will assist customers via inbound calls and email, helping with billing, account, and technical service inquiries.

Your Responsibilities

• Assist customers through inbound calls and email
• Respond to customer inquiries and provide appropriate solutions.
• Identify customer needs and recommend suitable products or services.
• Support cross-selling and upselling opportunities when relevant.
• Handle account, contract, and service-related requests.
• Resolve customer concerns efficiently and professionally.
• Accurately document customer interactions and solutions.
• Deliver a positive customer experience while meeting quality and performance standards

What We Are Looking For

• Fluent level German with at least C1 proficiency
• English proficiency at B2 level for training and internal communication
• Excellent verbal communication and interpersonal skills
• Strong customer orientation and problem-solving abilities
• Good PC skills and confidence using digital tools
• Familiarity with mobile devices and telecommunications services
• Comfortable working in a target-driven and performance-oriented environment
• Ability to identify sales opportunities and contribute to cross-selling, upselling, and customer retention

What We Offer

• €1,300 gross monthly salary per 14 months
• Sales bonus of up to €900 gross per quarter, based on KPI achievement
• Productivity bonus of up to €240, based on target achievement
• Transportation bonus of up to €100 per month, proportional to on-site working days after training
• Initial 8-month contract with possibility for extension
• Comprehensive paid training: 2 weeks for Customer Care and 1–2 weeks for Sales
• International and dynamic working environment

Relocation Package

We offer relocation support to help you settle into your new life in Athens, including:

• Flight ticket to Greece
• Airport pick-up upon arrival
• Two weeks of hotel accommodation
• Real estate agency fee coverage to assist with finding long-term accommodation

Working Hours

• Monday to Friday, with occasional weekend shifts
• Rotating shifts between 08:00 and 00:00

Why Athens?

Athens offers an excellent opportunity to combine an international career with life in one of Europe's most vibrant and historic cities. Join a multicultural working environment while developing your professional experience in customer service, technical support, sales, and telecommunications.