Client Services Specialist - Financial Markets (Hybrid)

Euroclear; Kraków; Hybrid; PLN 35,000 - 65,000; Full time

Benefits offered by this job

Hybrid working model

Competitive salary and benefits

Global team with colleagues from 80+国家

Job summary

Euroclear Krakow is seeking a client-focused Administrator to join the Transaction Processing Client Service team, assisting financial institutions with day-to-day enquiries and supporting smooth cash and securities exchanges on the secondary markets.

In this international role, you will handle inquiries across channels, collaborate with operations and specialist teams to resolve issues, and keep clients informed throughout the process. English proficiency is required in a fast-paced environment.

Qualifications

• Experience in client service or customer support role.
• Client-focused mindset and ability to build professional relationships.
• Strong problem-solving skills and ownership of tasks.
• Organized and reliable, with the ability to prioritize work.
• Collaborative attitude and ability to learn in a fast-paced international environment.
• Professional working proficiency in English.
• Experience in financial services is welcome but not essential.

Responsibilities

• Manage enquiries across different communication channels and provide clear information about our services and processes.
• Resolve client issues by working closely with operations and specialist teams.
• Ensure clients remain informed and supported through the resolution process.
• Share client feedback and contribute ideas that improve service quality and client experience.

Job description

Euroclear Krakow is seeking a client-focused Administrator to join the Transaction Processing Client Service team, assisting financial institutions with day-to-day enquiries and supporting smooth cash and securities exchanges on the secondary markets.

In this international role, you will handle inquiries across channels, collaborate with operations and specialist teams to resolve issues, and keep clients informed throughout the process. English proficiency is required in a fast-paced environment.