Client Service Supervisor – Custody & Escalations (Hybrid)

Brown Brothers Harriman & Co.; Kraków; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Culture Celebration Day

Community Service Day

Private medical care

Life Insurance

Employee Assistance Program

Professional trainings

Wellbeing Program

Onboarding Program

Job summary

Brown Brothers Harriman is seeking a Client Service Supervisor in Kraków for a full-time hybrid role. You will ensure accurate and timely data delivery to clients and act as escalation point for complex client issues, leveraging custody knowledge and analytical skills in a fast-paced environment.

Responsibilities include servicing inquiries, coordinating meetings, and maintaining strong relationships with internal Operations, Treasury, and Markets teams, while communicating clearly with external

Qualifications

• BS/BA degree and/or equivalent work experience.
• Minimum of 3 to 4 years of Custody or other industry experience.
• Prior experience working in a client servicing focused work environment.
• English C1 Knowledge.
• Working knowledge of corporate actions, equity, fixed income, and derivative investments preferred.
• Ability to prioritize and quickly resolve client needs.
• Ability to multitask, prioritize assignments and work quickly and accurately in a deadline-oriented environment.
• Ability to communicate effectively with both verbal and written skills.
• Technical proficiency in internal and/or web-based systems a plus.

Responsibilities

• Client Servicing and Inquiry Response: Field and respond to client inquiries and escalated issues and serve as the point person for senior level client contacts.
• Coordinate and follow up on client meetings and deliverables.
• Exhibit a sound understanding of BBH products and services.
• Work closely with internal clients in Operations and Treasury and Markets to ensure timely resolution of client inquiries and improvement of service levels.
• Serve as a key point of contact for external clients regarding daily servicing inquiries.
• Develop key internal relationships to proactively aid in the resolution of client issues.

Skills

Client Servicing

English Proficiency

Multitasking

Communication Skills

Detail Oriented

Education

BS/BA degree

Job description

Brown Brothers Harriman is seeking a Client Service Supervisor in Kraków for a full-time hybrid role. You will ensure accurate and timely data delivery to clients and act as escalation point for complex client issues, leveraging custody knowledge and analytical skills in a fast-paced environment.

Responsibilities include servicing inquiries, coordinating meetings, and maintaining strong relationships with internal Operations, Treasury, and Markets teams, while communicating clearly with external