Junior Client Service Representative

Brown Brothers Harriman; Kraków; Hybrid; PLN 42,000 - 70,000; Full time

Benefits offered by this job

Culture Celebration days

Private medical care for you and your…

Life Insurance

Hybrid Working Opportunities

Professional trainings and квалиfic?t…

Thrive Wellbeing Program

Online benefit platform

Job summary

Brown Brothers Harriman (BBH) is hiring a Junior Client Service Representative in Kraków to act as the primary client contact and coordinate with internal teams to resolve inquiries. The role emphasizes custody disciplines and the client offering for assigned relationships.

The position is full-time with a hybrid model (3 days in office, 2 days at home for parents of a child up to 4 years old). Strong communication and problem-solving skills are essential for success.

Qualifications

• BS/BA degree preferably in a business, finance, or accounting related concentration and/or equivalent work experience.
• Ability to communicate effectively both verbally and in writing.
• Ability to effectively prioritize and resolve client needs.
• Ability to learn and utilize new technologies to research, analyze, and resolve client needs.
• Ability to work quickly and accurately in a deadline-oriented environment.
• Ability to build and maintain internal and external client relationships.
• Strong ability to apply analytical skills to data, workflows, numeric information and problem solving.
• Comprehensive working knowledge of Microsoft Office products.

Responsibilities

• Proactively respond to client’s inquiries on a daily basis.
• Work effectively with internal departments or third-party providers to prioritize client requests, deliverables, and issue resolution.
• Participate in team-based project work and audits.
• Utilize relevant internal technology solutions to effectively manage client’s inquiries.
• Introduce and familiarize clients with new technology, automation tools and products.

Skills

Customer service

Communication

Time management

Microsoft Office

Relationship building

Education

BS/BA degree in business/finance or accounting

Tools

Microsoft Office

Job description

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Location

Kraków

Type of work

Full-time

Hybrid model

Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years old

Join us as a Junior Client Service Representative!

Client Service Representative serves as a primary contact for clients and internal operational teams. CSR provides timely and accurate resolution of internal and client inquiries to ensure exceptional levels of client service are met. The individual focuses on the Custody disciplines and the applicable product offering for assigned client relationships.

On This Position You Will Be Responsible For

• Proactively respond to client’s inquiries on a daily basis.
• Work effectively with internal departments or third-party providers to prioritize client requests, deliverables, and issue resolution.
• Participate in team-based project work and audits.
• Utilize relevant internal technology solutions to effectively manage client’s inquiries.
• Introduce and familiarize clients with new technology, automation tools and products.

What We’re Looking For

• BS/BA degree preferably in a business, finance, or accounting related concentration and/or equivalent work experience.
• Ability to communicate effectively both verbally and in writing.
• Ability to effectively prioritize and resolve client needs.
• Ability to learn and utilize new technologies to research, analyze, and resolve client needs.
• Ability to work quickly and accurately in a deadline-oriented environment.
• Ability to build and maintain internal and external client relationships.
• Strong ability to apply analytical skills to data, workflows, numeric information and problem solving.
• Comprehensive working knowledge of Microsoft Office products.

What We Offer

• 2 additional days added to your holiday calendar for Culture Celebration and Community Service
• Private medical care for you and your family
• Life Insurance
• Hybrid Working Opportunities
• Professional trainings and qualification support
• Thrive Wellbeing Program
• Online benefit platform

We value diverse experiences.

We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to-day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.