Client Service Delivery Specialist with Spanish (fixed-term position)

Aon; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Aon in Kraków is seeking a proactive administrator to support the Spanish Broking Team. You will handle insurance policy administration, data collection and reporting, while collaborating with brokers, consultants and insurers across Spain.

Hybrid or fully virtual work options are offered, with a 16‑month fixed-term contract. Strong Excel and detail‑oriented skills are essential, plus fluency in Spanish and English to support international client services.

Qualifications

• Very good Spanish and English language skills (minimum B2+/C1).
• Experience in administration, operations, insurance, finance, or customer service would be an advantage.
• Strong Excel skills and confidence working with data.
• Excellent attention to detail, analytical thinking, and problem-solving skills.
• Strong organizational skills with the ability to handle multiple priorities and deadlines.
• Proactive approach and continuous improvement attitude.

Responsibilities

• Support the administration of insurance policies and related documentation.
• Collect, validate, and analyze insurance and client data.
• Prepare reports, policy documentation, and renewal materials.
• Collaborate with brokers, consultants, insurers, and internal partners in Spain.
• Handle complex operational tasks and support issue resolution.
• Identify process improvement opportunities and contribute to operational excellence initiatives.
• Maintain process documentation and support knowledge-sharing activities.
• Participate in projects, transitions, and implementation of new solutions.

Skills

Spanish language proficiency (B2+/C1)

English language proficiency (B2+/C1)

Analytical thinking

Attention to detail

Organisational skills

Proactive / continuous improvement

Tools

Excel

Job description

Join our Spanish Broking Team and help support insurance solutions for clients across Spain while building your expertise in a dynamic international environment. This role can be based in Kraków and offers flexibility through a hybrid or fully virtual working model.

Please note that this is a fixed-term position for 16 months.

Aon is in the business of better decisions.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

As a member of the Spanish Broking Team, you will work closely with brokers, consultants, and insurers in Spain, supporting the administration of insurance policies throughout their lifecycle. You will combine analytical and administrative responsibilities while ensuring high-quality service delivery and accurate policy management.

• Support the administration of insurance policies and related documentation
• Collect, validate, and analyze insurance and client data
• Prepare reports, policy documentation, and renewal materials
• Collaborate with brokers, consultants, insurers, and internal partners in Spain
• Handle complex operational tasks and support issue resolution
• Identify process improvement opportunities and contribute to operational excellence initiatives
• Maintain process documentation and support knowledge-sharing activities
• Participate in projects, transitions, and implementation of new solutions

How This Opportunity Is Different

This is an opportunity to become part of a growing international team supporting the Spanish market. You'll work closely with experienced brokers and consultants, gaining exposure to a variety of insurance processes and client solutions. Beyond day-to-day operations, you'll have the chance to contribute to process improvements, projects, and knowledge-sharing initiatives, allowing you to develop both your technical expertise and partner leadership skills.

Skills And Experience That Will Lead To Success

• Very good Spanish and English language skills (minimum B2+/C1)
• Experience in administration, operations, insurance, finance, or customer service would be an advantage
• Strong Excel skills and confidence working with data
• Excellent attention to detail, analytical thinking, and problem-solving skills
• Strong organizational skills with the ability to handle multiple priorities and deadlines
• Proactive approach and continuous improvement attitude

#healthandemployeebenefitssolutions