Driving Business Growth with an AI-First Approach.
SoftSnow helps companies create AI-first cultures through data readiness assessments, strategic roadmaps, and guided transformations that deliver the growth and efficiency to gain a competitive advantage in the AI-powered world.
Job Description
This is a remote position.
SoftSnow is an AI Strategy & Execution Partner that helps mid-market companiesbuild AI-first businesses through Human + AI collaboration. We work alongside client teams to identify valuable opportunities, build practical AI solutions, andsupport the changes in how people work that make adoption last.
Our approach (Discover, Design & Deliver) combines business discovery and AIreadiness assessment with solution design, implementation, and GuidedTransformation. We help clients strengthen their data and processes, establishresponsible AI practices, and equip employees with the skills and confidence touse AI effectively. Success means measurable business outcomes and sustainedadoption, guiding clients from business priorities through execution and ongoingimprovement.
Position Overview
SoftSnow is looking for a seasoned client-facing professional to own and driveengagements from kickoff through delivery. In this AI Strategist role, you will beresponsible for owning client relationships, translating business challenges intoactionable project plans, and ensuring high-quality execution. You will be the vitallink between client vision and technical execution. This role requires an experiencedoperator who can confidently engage with VP and C-suite executives, quicklydiagnose business needs, secure trust, and drive complex AI transformationprojects to successful completion. You will apply structure and rigor to optimizehow we coordinate, communicate, and deliver value to the client. This is ahigh-visibility, career-accelerating opportunity with direct interaction with seniorleaders at major companies.
Key Responsibilities
- Own account strategy and day-to-day client communication, serving as the primary point of contact for client stakeholders—from department heads to C-suite executives—and ensuring tight alignment across all parties.
- Lead the weekly client cadence by ensuring seamless execution of agendas and meeting materials, facilitating discussions, and documenting decisions, action owners, and next steps.
- Lead discovery sessions to understand client pain points, operational inefficiencies, and growth opportunities; synthesize findings into clear recommendations the team can act on.
- Build and manage project plans, implementation roadmaps, and phased delivery timelines; proactively identify gaps, risks, and dependencies before they become problems.
- Own creation and quality control of all client-facing deliverables (strategic decks, emails, status updates, project briefs, workflow diagrams), ensuring they meet SoftSnow standards for accuracy, clarity, structure, professionalism, and brand consistency before they are shared.
- Ensure the team completes the work required to create measurable client value by assigning clear owners, resolving blockers, and tracking progress against agreed business outcomes.
- Help establish and refine internal processes, templates, and communication standards that allow the team to scale without losing quality or speed.
Requirements
Experience:
- 4+ years of experience in client services, account management, or project management at a consulting firm, agency, or technology services company.
- Proven track record managing client relationships and driving projects to successful completion.
- Utilization of AI tools to find efficiencies and improve outputs in your day to day role.
Knowledge, Skills & Abilities:
- Comfortable managing ambiguity and biasing toward action—you identify gaps, propose solutions, and move things forward rather than waiting for direction.
- Excellent communication skills, with the ability to distill complex information for diverse audiences and present confidently to senior leaders.
- Demonstrate an active desire to learn by seeking feedback, building AI fluency through ongoing learning and hands-on experimentation, and applying new knowledge to improve client solutions and team delivery.
- Proficiency using consumer AI tools (ChatGPT, Gemini, Claude, etc.) in your work and daily life, with a desire to work in and help build an AI-native company.
What We Offer:
- Hands-On AI Learning - No AI consulting background needed. You’ll learn from a team of experts and gain fluency in the fastest-growing industry in the world.
- Outsized Career Growth - We’re scaling fast. Early team members have a real path to leadership as the company grows.
- High-Caliber Team - Work alongside smart, driven colleagues in a positive, low-ego environment where everyone pulls their weight.
- Executive Exposure - Regularly interface with C-suite leaders and department heads at major companies - visibility you wouldn’t get at a larger firm for years.
- Flexible Work Environment - Remote-first with a results-driven approach.