Client Outcomes Lead

VECTRA International BV; Polska; Ibrido; PLN 395.000 - 571.000; Tempo pieno

Descrizione del lavoro

Vectra International BV seeks an experienced Client Outcomes Lead to serve as the primary SPOC for client engagement, owning day‑to‑day delivery, milestones, and stakeholder management across Europe.

You will coordinate in-person European discovery workshops, manage weekly client syncs, resource planning, risk escalation, and post‑launch hyper care, ensuring alignment with the SOW and cross‑functional teams.

Competenze

• 5+ years in professional services consulting, sustainability delivery, or enterprise client success leadership.
• Mobility & travel: Europe-based or EU travel authorization without visa lead-time constraints.
• Exceptional hands-on project management, milestone tracking, and stakeholder communication.

Mansioni

• In-Person European Discovery Workshop: Prepare, co-facilitate, and document multi-day in-person system design workshops in Europe after contract signing with the executive team.
• Account SPOC & Stakeholder Management: Lead weekly client syncs and manage communications with the Executive Director and client team.
• Active Project Management & Resource Coordination: Drive end-to-end delivery, track milestones, and coordinate resources across work streams.
• Assurance Workflow Translation: Translate audit processes and case management steps into functional requirements for the development swarm.
• Tiered Outcome & Baseline Tracking: Track delivery against baselines and verify Tier 1 outputs while enabling Tier 2 adoption.
• Training & Hyper care Ownership: Own staff training, onboarding, and post-launch hyper care support.
• Risk & Scope Escalation: Enforce SOW boundaries and flag out-of-scope requests to the Director before commitments.

Conoscenze

Project management

Milestone tracking

Resource management

Workshop facilitation

Scope management

Agile workflow mapping

Client communication

Descrizione del lavoro

Serves as the primary operational Single Point of Contact (SPOC) for the client, owning day-to-day engagement delivery, milestone execution, and client stakeholder management. While the Lead Consultant owns macro strategic standards and board-level advisory, the Client Outcomes Lead manages operational workflows, weekly client syncs, delivery swarm execution, and the in-person European discovery workshop.

2. Key Responsibilities

In-Person European Discovery Workshop: Prepare, co-facilitate, and document the multi-day, in-person system design workshop in Europe after contract signing alongside the executive team.

Account SPOC & Stakeholder Management: Lead weekly client syncs, manage day-to-day communications with Executive Director and client’s team, and manage shared client prerequisites.

Active Project Management & Resource Coordination: Drive end-to-end project management, overseeing detailed delivery timelines, tracking key project milestones, and coordinating internal and external resources across work streams to ensure seamless execution.

Assurance Workflow Translation: Translate operational audit processes, pre-assessment questionnaires, and case management steps into clear functional requirements for the development swarm.

Tiered Outcome & Baseline Tracking: Track delivery against agreed baselines, verifying Tier 1 technical outputs (system release) and facilitating Tier 2 client operational adoption (staff usage).

Training & Hyper care Ownership: Own staff training, user onboarding, and post-launch hyper care support to ensure operational transition.

Risk & Scope Escalation: Enforce SOW boundaries, actively flagging out-of-scope requests (e.g., custom finance forecasting or expanded LMS scopes) to the Director before commitments are made.

3. Candidate Profile & Qualifications

Experience: 5+ years in professional services consulting, sustainability delivery, or enterprise client success leadership.

Mobility & Location: Based in Europe or fully authorized to travel within the EU for client workshops without visa lead-time constraints.

Skills: Exceptional hands-on project management skills, timeline and milestone tracking, resource management, strong workshop facilitation, scope management, Agile workflow mapping, and consultative client communication.