Client Engagement Analyst (English & German) - Hybrid

Mercer; Warszawa; Hybrid; PLN 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work policy

Job summary

Mercer Assessments seeks a Customer Engagement Analyst to support clients and stakeholders across regions. You will thrive on quick thinking and collaboration with internal and external partners to drive client success.

Requires English and German, a graduate/postgraduate degree, and at least 1 year in a similar role. The position offers hybrid work and global exposure with teams across the UK and Europe.

Qualifications

• Minimum 1 year of experience in a similar client support role.
• Proactive self-starter capable of working independently in a fast-paced environment.
• Strong interpersonal and communication skills with clients and team members.
• Language required – English + German.
• Graduate or postgraduate degree.

Responsibilities

• Escalation Management
• Stakeholder management
• Project Process Tracking
• Project Coordination
• Customer Service
• Client Relations

Skills

Escalation management

Stakeholder management

Project process tracking

Project coordination

Customer service

Client relations

Education

Graduate degree

Masters degree

Job description

Mercer Assessments seeks a Customer Engagement Analyst to support clients and stakeholders across regions. You will thrive on quick thinking and collaboration with internal and external partners to drive client success.

Requires English and German, a graduate/postgraduate degree, and at least 1 year in a similar role. The position offers hybrid work and global exposure with teams across the UK and Europe.