Junior Customer Representative with German

Mercer; Warszawa; Hybrid; PLN 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work policy

Job summary

Mercer Assessments seeks a Customer Engagement Analyst to support clients and stakeholders across regions. You will thrive on quick thinking and collaboration with internal and external partners to drive client success.

Requires English and German, a graduate/postgraduate degree, and at least 1 year in a similar role. The position offers hybrid work and global exposure with teams across the UK and Europe.

Qualifications

• Minimum 1 year of experience in a similar client support role.
• Proactive self-starter capable of working independently in a fast-paced environment.
• Strong interpersonal and communication skills with clients and team members.
• Language required – English + German.
• Graduate or postgraduate degree.

Responsibilities

• Escalation Management
• Stakeholder management
• Project Process Tracking
• Project Coordination
• Customer Service
• Client Relations

Skills

Escalation management

Stakeholder management

Project process tracking

Project coordination

Customer service

Client relations

Education

Graduate degree

Masters degree

Job description

What can you expect?

At Mercer Assessments, the Customer Engagement team is at the forefront of delivering stellar experiences to our clients. A fast moving, high performing team responsible for supporting client acquisition and support across the globe. As a Customer Engagement Analyst, you would be responsible for supporting clients and stakeholders of specific regions. This role requires quick thinking/decision making along with collaboration with all internal and external stakeholders.

What can you expect?

At Mercer Assessments, the Customer Engagement team is at the forefront of delivering stellar experiences to our clients. A fast moving, high performing team responsible for supporting client acquisition and support across the globe. As a Customer Engagement Analyst, you would be responsible for supporting clients and stakeholders of specific regions. This role requires quick thinking/decision making along with collaboration with all internal and external stakeholders.

What is in it for you?

• Competitive compensation package reflecting your skills and experience and attractive benefits package
• Professional development opportunities, including access to training platforms and courses
• Exposure to a global environment, collaborating with teams across the UK and Europe
• A dynamic and inclusive workplace that values innovation and teamwork
• Hybrid work policy allowing flexibility in your work arrangement

We will count on you to:

• Escalation Management
• Stakeholder management
• Project Process Tracking
• Project Coordination
• Customer Service
• Client Relations

What you need to have:

• Minimum 1 year of experience in a similar client support role
• Proactive self-starter/hustler, comfortable working independently and collaboratively in a fast-paced work environment, adept at managing multiple accounts in various stages
• Strong interpersonal and communication skills, establishing trust with clients and team members
• Language required – English + German
• Graduate/Post Graduate or Masters Degree

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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