Client Contact Associate Senior (UK market)

FIS Investor Services Poland Sp. z o.o.; Poznań; Hybrid; PLN 80,000 - 90,000; Full time

Benefits offered by this job

Private health care

Life insurance

Pension plan

Lunch card

Gym

Office canteen discounts

Inclusive and diverse team atmosphere

Job summary

FIS Investor Services Poland Sp. z o.o. in Poznań seeks an experienced representative to support clients across the EMEA region, with a strong focus on the UK market. The role is based in a contact center handling inbound inquiries and delivering high-quality service.

You can work remotely, from Poznań office, or in a hybrid model, with full-time hours 09:30–18:30 CET Monday to Friday and an unpaid break per policy. Training on financial regulations is provided.

Qualifications

• Fluent spoken English with strong communication skills.
• Ability to multitask, troubleshoot, and navigate multiple systems.
• Prior customer service experience is advantageous.
• High-speed internet with Ethernet connection.
• Ability to work independently and in a team environment.
• Investment or financial sector experience is a plus.
• College degree or currently pursuing one; financial customer service experience is desirable.

Responsibilities

• Provide high-quality customer service via inbound calls in a fast-paced contact center.
• Utilize an automatic call distribution system and multiple platforms.
• Support clients across the EMEA region with focus on the UK market.
• Engage in ongoing training on financial regulations and products.
• Collaborate with teammates to meet performance goals.

Skills

English proficiency

Multitasking

Customer service experience

Technical literacy

Independent and team work

Financial/Investment knowledge (a plus

Education

College degree

Job description

Innovation isn’t just what we do; it’s how we work. At FIS, you’ll collaborate with talented people across the globe to create solutions that shape the way the world pays, banks and invests. If you’re ready to grow your career while making a meaningful impact, we’d love to meet you.

About the role:

The Investor Services team in Poznań is currently looking for an experienced representative to support clients across the EMEA region, with a strong focus on the UK market. This role is based in our contact center and involves handling inbound client inquiries, providing high-quality service and support. It’s an exciting opportunity for team members who are motivated to grow and develop their careers within the customer service department.

What you will be doing?

Delivering exceptional customer service via inbound calls in a fast-paced, team-oriented contact center environment. You’ll use an automatic call distribution system and work across multiple transfer agent platforms and Microsoft Office applications.

Choosing your work style:

You can work remotely (with a secure, confidential setup), from our Poznań office, or in a hybrid model—whatever suits you best. Working full-time, Monday to Friday, from 09:30 AM to 06:30 PM CET. You’ll have a scheduled break to recharge during your shift. Please note that this break is unpaid, as per our contact center policy. Engaging in continuous learning, including regular training sessions and updates on financial regulations, to stay sharp and informed.

What you will need:

• High proficiency in spoken English and ability to communicate.
• Strong technical skills ability to multitask, troubleshoot, and navigate various systems at once.
• Prior customer service experience is a big advantage.
• High-speed internet with ethernet access.
• Ability to productively handle inbound telephone calls and meet performance goals.
• Ability to work independently and in a team environment.
• Investment industry or financial experience is a plus.
• College degree (or currently working towards one) or financial customer service experience desired.

We offer:

• Convenient office location in Poznań [Nowy Rynek Complex, Building B Przemyslowa 3 Street], with the possibility to work partially remotely to suit your needs.
• If you live 50 km or more away from Poznan, we can offer the option of full remote work.
• Attractive benefits include private health care, life insurance, pension plan, lunch card, gym, office canteen discounts, Inclusive and diverse team atmosphere.
• Contract of employment.

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation.

Pay range:

The pay range for this full-time position is 80,000 - 90,000 PLN gross annually and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

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Sourcing Model Recruitment

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.