Claims & Investigations Specialist (Fraud)

U.S. Bank; Warszawa; Hybrid; PLN 80,000 - 130,000; Full time

Benefits offered by this job

Clearly defined salary ranges

Performance-based incentives

Inclusive equitable benefits

Continuous development opportunities

Employee recognition programs

Job summary

U.S. Bank and its Elavon team in Warsaw, Poland, are seeking a Fraud Investigator to join the risk management group. The role involves case management, investigations, and processing of fraud-related claims with integrity and regulatory awareness.

You will work in a collaborative environment, require strong communication, and leverage MS Office and case-management tools. A high school diploma is required, with a preference for an associate degree and at least three years of relevant experience.

Qualifications

• High school diploma required; associate degree or higher preferred.
• At least three years of relevant experience in fraud prevention, claims, investigations, or related fields.
• Experience with banking products, services, processes and applicable regulations.

Responsibilities

• Case management, investigation, and resolution of customer-identified claims involving unauthorized, disputed, or erroneous account activity.
• Resolving transaction fraud or dispute claims governed by banking regulations.
• Ensuring compliance with regulations and internal policies while conducting thorough investigations.

Skills

Fraud prevention

Investigation

Teamwork

Communication

Education

High school diploma

Associate degree or higher

Tools

MS Office

Case management systems

Job description

U.S. Bank and its Elavon team in Warsaw, Poland, are seeking a Fraud Investigator to join the risk management group. The role involves case management, investigations, and processing of fraud-related claims with integrity and regulatory awareness.

You will work in a collaborative environment, require strong communication, and leverage MS Office and case-management tools. A high school diploma is required, with a preference for an associate degree and at least three years of relevant experience.