Claims Investigator: Fraud & Disputes

US Bank; Warszawa; Hybride; PLN 233 000 - 350 000; Plein temps

Résumé du poste

U.S. Bank is seeking a fraud investigations professional to perform case management, investigations, and resolution of customer-identified claims involving unauthorized account activity.

The role involves handling Reg-E, Reg-V, and Reg-Z guidelines with compliance to company policies, working primarily on investigations, and collaborating with teams as needed. This position supports a hybrid work model with on-site presence required several days per week.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• At least three years in fraud prevention, claims, investigations, or related fields.
• Experience with banking products, services, processes, and applicable regulations.

Responsabilités

• Case management, investigation, and resolution of customer-identified claims involving unauthorized or disputed account activity.
• Resolve fraud or dispute claims under Reg-E, Reg-V, and Reg-Z as applicable.
• Ensure compliance with regulations and internal policies while maintaining thorough investigations.

Connaissances

MS Office

Case management

Team player

Communication

Formation

High school diploma

Associate degree preferred

Outils

Case management platform

Transaction processing system

Risk management platforms

Description du poste

U.S. Bank is seeking a fraud investigations professional to perform case management, investigations, and resolution of customer-identified claims involving unauthorized account activity.

The role involves handling Reg-E, Reg-V, and Reg-Z guidelines with compliance to company policies, working primarily on investigations, and collaborating with teams as needed. This position supports a hybrid work model with on-site presence required several days per week.