CDD Onboarding & Client Delivery Lead

Standard Chartered; Województwo mazowieckie; Hybrid; PLN 120,000 - 160,000; Full time

Benefits offered by this job

Flexible working options

Wellbeing support

Learning and development

Job summary

Standard Chartered is seeking an experienced professional to lead Know Your Customer (KYC) and Customer Due Diligence (CDD) onboarding within Client Management in Poland. You will orchestrate end-to-end processes, engage clients for seamless delivery, and drive rapid readiness to transact across simple and complex cases.

The role requires strong communication in English, the ability to influence stakeholders, and a proactive problem-solving approach in a regulated banking environment.

Qualifications

• Proven experience performing Know Your Customer (KYC) and Customer Due Diligence (CDD) reviews for Financial Institutions, Asset Managers and Insurance entities would be a plus.
• Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience.
• Ability to positively engage and build rapport with clients.
• Strong writing and presenting skills in English.
• Problem solver; looks for solutions and finds ways to progress despite blockages.
• Strong drive to deliver.
• Has a clear understanding of the client needs being serviced.
• Ability to work independently without direct supervision and able to cope with pressures from tight deadlines.
• A team player with good interpersonal skills.
• Risk & AML certified as stipulated by Bank policy (role based)

Responsibilities

• Perform end-to-end orchestration across all processes and services, related to CDD onboarding (New To Bank and Location Onboarding) managed by Client Management
• Engage clients throughout process, ensuring seamless delivery and client experience
• Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
• Ensure alignment between CCIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
• Onboarding of NTB clients and Existing to Banks Client (location onboarding), and perform regulatory onboarding (e.g. FATCA, CRS) activities
• Conduct checks on CDD as applicable
• Respond and clear queries from Checkers / Other Specialists / Business CRM on a timely manner
• Work in partnership with all relevant stakeholders effectively within the end-to-end CDD process
• Where serving as a checker, perform checks on CDD output from Client Management Makers, ensuring they adhere to policies and standard work
• Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations

Skills

KYC

CDD reviews

Stakeholder influence

English writing

Problem solving

Independence

Team player

AML certification

Job description

Standard Chartered is seeking an experienced professional to lead Know Your Customer (KYC) and Customer Due Diligence (CDD) onboarding within Client Management in Poland. You will orchestrate end-to-end processes, engage clients for seamless delivery, and drive rapid readiness to transact across simple and complex cases.

The role requires strong communication in English, the ability to influence stakeholders, and a proactive problem-solving approach in a regulated banking environment.