Associate Client Delivery

Standard Chartered; Warszawa; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Flexible working (home/office)

Wellbeing programs

Learning & development

Competitive salary

Medical insurance

Job summary

Standard Chartered in Warsaw, Poland, is seeking a KYC/CDD onboarding professional to orchestrate end-to-end processes, ensuring seamless client experiences. You will coordinate with CCIB and Client Management, drive efficiencies, and perform regulatory onboarding including FATCA/CRS checks.

The role requires strong English communication, stakeholder influence, and AML knowledge. Hybrid working is possible with focus on onboarding quality and compliance.

Qualifications

• Experience performing KYC and CDD reviews for financial institutions.
• Ability to influence stakeholders across the value chain.
• Strong English writing and presenting skills.
• Risk & AML certification as per policy.

Responsibilities

• End-to-end orchestration of CDD onboarding across services.
• Engage clients to ensure seamless delivery and experience.
• Own and drive execution with stakeholders to enable quick readiness to transact.
• Align CCIB and Client Management with business priorities and gaps.
• Improve operational efficiency and consistency of processes.
• Onboard NTB and location onboarding; regulatory onboarding (FATCA/CRS).
• Conduct CDD checks and respond to queries from Checkers/CRM.
• Escalate or enforce compliance requirements and internal controls.

Skills

KYC/CDD experience

Stakeholder mgmt

Client engagement

English communication

AML certification

Job description

• Perform end-to-end orchestration across all processes and services, related to CDD onboarding (New To Bank and Location Onboarding) managed by Client Management
• Engage clients throughout process, ensuring seamless delivery and client experience
• Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
• Ensure alignment between CCIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
• Onboarding of NTB clients and Existing to Banks Client (location onboarding), and perform regulatory onboarding (e.g. FATCA, CRS) activities
• Conduct checks on CDD as applicable
• Respond and clear queries from Checkers / Other Specialists / Business CRM on a timely manner
• Work in partnership with all relevant stakeholders effectively within the end-to-end CDD process
• Where serving as a checker, perform checks on CDD output from Client Management Makers, ensuring they adhere to policies and standard work
• Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations

Skills and Experience

• Proven experience performing Know Your Customer (KYC) and Customer Due Diligence (CDD) reviews for Financial Institutions, Asset Managers and Insurance entities would be a plus.
• Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience
• Ability to positively engage and build rapport with clients
• Strong writing and presenting skills in English
• Problem solver; looks for solutions and finds ways to progress despite blockages
• Has a clear understanding of the client needs being serviced
• Ability to work independently without direct supervision and able to cope with pressures from tight deadlines
• A team player with good interpersonal skills
• Risk & AML certified as stipulated by Bank policy (role based)

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.