Customer Service Representative with Italian (All genders)

Merck Life Science; Wrocław; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Sports card

Prepaid lunch card

Additional paid days off

Job summary

Merck Life Science is seeking a Customer Support Representative in Wroclaw. You will be the main contact for customers, handling orders from entry to delivery while coordinating with internal teams in a multinational setting.

The role emphasizes accurate communication, ownership of customer interactions, and the ability to learn ERP systems like SAP, Oracle or Salesforce while working in a hybrid environment following onboarding in the Wroclaw office.

Qualifications

• Fluency in Italian and English is essential.
• Strong problem-solving and ownership of customer interactions.
• Ability to multitask in a fast-paced environment.
• Highly organized with good prioritization skills.
• Familiarity with ERP tools such as SAP, Oracle or Salesforce.

Responsibilities

• Own the full order cycle from entry to shipping documentation.
• Serve as primary contact for customers via phone, email and web channels.
• Collaborate with Commercial, Finance and Distribution teams to ensure seamless interactions.

Skills

Italian

English

Problem solving

Multitasking

Organization

Tools

SAP

Oracle

Salesforce

Job description

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Work model: 5 days per week from office in Wroclaw for onboarding and initial collaboration, after which a hybrid model will be followed.

Your Role

In your role as a Customer Support Representative, you will be the primary point of contact for our customers, ensuring every interaction (via telephone, email and web channels) is smooth and professional. You will take ownership of the full order cycle — from order entry and status follow-up to resolving shipping issues and providing timely documentation — all within a dynamic, international team environment.

Working closely with our Commercial, Finance and Distribution teams, you’ll ensure every interaction is seamless. This is a fantastic opportunity to grow your career while mastering diverse skills sets in a dynamic, collaborative international environment. This role is based in our local office with standard contact center hours from 8:00 am to 5:30 pm CET.

Who You Are

• Very good command of Italian and good command of English are essential, other European languages encouraged
• A focus on producing accurate, high-quality work and take full ownership of each customer interaction
• Proactive problem-solver with the ability to multitask effectively.
• Highly organized, motivated, and able to prioritize in a fast-paced environment.
• Ability to quickly learn and master digital tools and ERP systems such as SAP, Oracle or Salesforce.

Your Main Benefits

• Health and well-being: Get access to private medical care, life insurance, and sports card, receive prepaid lunch card
• Work-Life balance: Enjoy additional paid days off, flexible working hours.
• Learning and Development: Take advantage of co-financing for language courses, trainings, and certifications as well as other development opportunities
• Employee support and engagement: Benefit from Employee Assistance Program and join employee engagement groups for support and connection.

Information on how we process your personal data for recruitment purposes, you can find on the registration form in our Recruitment Portal.

What we offer:

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!