Business Support Supervisor, German

Jobtailor; Katowice; On-site; PLN 80,000 - 110,000; Full time

Job summary

Jobtailor in Katowice, Poland, is seeking a senior leader to manage assigned business support service portfolios and oversee travel services. The role focuses on building stakeholder relationships, driving service delivery, and optimizing processes to align with global standards.

The candidate will lead Executive Assistants, monitor workflows, and plan resources across a dynamic, matrix organization, balancing execution with strategic thinking.

Qualifications

• Experience in leading operational support services in a global environment.
• Ability to manage stakeholder relationships and drive service delivery.
• Strong problem-solving and analytical skills with strategic thinking.
• Proficiency in MS Office tools (Excel, PowerPoint, Word) and data handling.
• Fluent English and German are advantageous for global collaboration.

Responsibilities

• Own assigned business support service portfolios and act as the primary point of accountability
• Build and maintain relationships with stakeholders and internal clients
• Identify opportunities to expand and enhance service offerings
• Lead and develop Executive Assistants and specialized teams such as Travel Services
• Act as Counsellor and manage performance and development planning
• Oversee service delivery for efficiency, quality and alignment with EY standards
• Monitor workflow, capacity and resource allocation
• Anticipate demand and plan resource needs
• Ensure end-to-end ownership of specialized service areas
• Drive standardization, process optimization and knowledge sharing
• Serve as subject matter contact for the assigned functional area
• Identify inefficiencies and propose process improvements
• Contribute to automation and digitalization initiatives
• Support global alignment of tools, systems and procedures

Skills

Operational Support Services

Process Improvement

Performance Management

Resource Allocation

Service Delivery Management

Problem-Solving

Analytical Skills

Strategic Thinking

Automation Initiatives

Digitalization Initiatives

Tools

MS Office

Excel

PowerPoint

Word

Job description

• Own assigned business support service portfolios and act as the primary point of accountability
• Build and maintain relationships with stakeholders and internal clients
• Identify opportunities to expand and enhance service offerings
• Lead and develop Executive Assistants and specialized teams such as Travel Services
• Act as Counsellor and manage performance and development planning
• Oversee service delivery for efficiency, quality and alignment with EY standards
• Monitor workflow, capacity and resource allocation
• Anticipate demand and plan resource needs
• Ensure end-to-end ownership of specialized service areas
• Drive standardization, process optimization and knowledge sharing
• Serve as subject matter contact for the assigned functional area
• Identify inefficiencies and propose process improvements
• Contribute to automation and digitalization initiatives
• Support global alignment of tools, systems and procedures

Requirements

• Fluent English (C1), written and spoken
• Fluent German (C1), written and spoken
• Minimum 3 years of experience in people management as Supervisor, Team Leader or Coordinator
• Strong experience in operational support services within a global environment
• Proven ability to lead teams and manage stakeholder relationships
• Strong stakeholder management and influencing skills
• Experience managing service delivery and resolving operational challenges
• Strong problem-solving and analytical skills
• Ability to balance operational execution with strategic thinking
• High adaptability in a dynamic, matrix organization
• Ability to manage multiple priorities and drive accountability
• Proficiency in MS Office, including Excel, PowerPoint and Word
• Experience working across global teams and cultures preferred
• Exposure to Travel, Admin Support or Operations preferred
• Experience interacting with senior leadership stakeholders preferred

Core Competencies

Demonstrates strong leadership in managing teams and stakeholder relationships while ensuring efficient service delivery and process optimization. Proficient in operational support services with a focus on strategic thinking and adaptability in a global environment.

Highest-signal resume keywords

• People Management
• Stakeholder Management
• Operational Support Services
• Process Optimization
• Fluent English and German

ATS Optimization Keywords

Hard Skills

• Operational Support Services
• Process Improvement
• Performance Management
• Resource Allocation
• Service Delivery Management
• Problem-Solving
• Analytical Skills
• Strategic Thinking
• Automation Initiatives
• Digitalization Initiatives

Soft Skills

• Relationship Building
• Influencing Skills
• Adaptability
• Accountability
• Prioritization

Industry Keywords

• Global Environment
• Travel Services
• Admin Support
• Operations
• Matrix Organization

Tools & Technologies

• MS Office
• Excel
• PowerPoint
• Word