Business Support Supervisor with German

Ernst & Young Advisory Services Sdn Bhd; Katowice; On-site; PLN 133,920 - 200,880; Full time

Benefits offered by this job

Continuous learning

Transformative leadership

Diverse and inclusive culture

Job summary

Ernst & Young Advisory Services Sdn Bhd in Katowice is seeking a professional to lead operational support services within a dynamic environment. You will oversee service delivery, manage a team of Assistants, and ensure strong stakeholder relationships.

The ideal candidate will be fluent in English and German, with at least 3 years of people management experience. The role offers a hybrid working model with remote flexibility.

Qualifications

• Fluent in English (C1) and German (C1) – both written and spoken.
• Minimum 3 years of experience in people management.
• Experience in managing service delivery and resolving operational challenges.

Responsibilities

• Lead and develop a team of Executive Assistants.
• Oversee service delivery to ensure efficiency and quality.
• Act as primary point of accountability for assigned service portfolio.

Skills

Strong experience in operational support services

Proven ability to lead teams

Strong problem-solving and analytical skills

High adaptability in a dynamic matrix organization

Strong stakeholder management and influencing skills

Tools

MS Office (Excel, PowerPoint, Word)

Job description

Location: Katowice – 2 days office / 3 days remote

Your key responsibilities

• Act as the primary point of accountability for assigned service portfolio(s)
• Build and maintain strong relationships with stakeholders and internal clients
• Identify opportunities to expand and enhance service offerings

Team leadership & people management

• Lead and develop a team of Executive Assistants and/or specialized teams (e.g., Travel Services)
• Act as counsellor and ensure effective performance management and development planning
• Foster a high‑performance, collaborative, and inclusive team environment

Operational excellence

• Oversee service delivery to ensure efficiency, quality, and alignment with EY standards (ECS)
• Monitor workflow, capacity, and resource allocation across teams
• Anticipate future demand and proactively plan resource needs

Specialized team management (e.g., Travel Team)

• Ensure end‑to‑end ownership of specific service areas (e.g., travel coordination processes)
• Drive standardization, process optimization, and knowledge sharing
• Act as a subject‑matter contact for assigned functional area
• Identify process inefficiencies and propose improvements
• Contribute to automation and digitalization initiatives
• Support global alignment of tools, systems, and procedures

Skills and attributes for success

• Strong experience in operational support services within a global environment
• Proven ability to lead teams and manage stakeholder relationships
• Ability to balance operational execution with strategic thinking
• Strong problem‑solving and analytical skills
• High adaptability in a dynamic, matrix organization

To qualify for the role you must have

• Fluent English (C1) and German (C1) – both written and spoken
• Minimum 3 years of experience in people management (Supervisor / Team Leader / Coordinator)
• Strong stakeholder management and influencing skills
• Experience in managing service delivery and resolving operational challenges
• Ability to manage multiple priorities and drive accountability
• Proficiency in MS Office (Excel, PowerPoint, Word)

Ideally, you’ll also have

• Experience working across global teams and cultures
• Exposure to specialized service areas (e.g., Travel, Admin Support, Operations)
• Experience interacting with senior leadership stakeholders

What we look for

• Takes full accountability for service quality and team performance
• Drives continuous improvement and innovation
• Balances people leadership with business ownership
• Acts as a trusted partner to stakeholders

What we offer

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow‑up actions. Any misconduct should be reported through the EY Ethics Hotline.