Business Analyst with German - Customer Due Diligence, KYC

Cognizant; Łódź; Remote; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Multisport Card

LuxMed medical healthcare

Life insurance

Language courses

Career development opportunities

Full equipment and training from day 1

Job summary

Cognizant Poland is seeking a Business Analyst to optimize customer due diligence, onboarding and service operations for clients in Germany, with a remote role open to qualified applicants located in Poland.

You will gather requirements, map processes, create user stories, and collaborate with cross-functional teams to improve compliance, customer experience, and operational efficiency across a multinational context.

Qualifications

• Experience as a Business Analyst in CDD, KYC, onboarding or customer service operations.
• Strong skills in requirements gathering, stakeholder management and process analysis.
• Proficient in documenting functional requirements and creating user stories.
• Hands-on with Microsoft Dynamics 365 and CRM-based workflows.

Responsibilities

• Elicit, analyse, validate and prioritise business requirements with stakeholders.
• Analyse onboarding, CDD, and service processes to identify gaps and improvements.
• Translate needs into user stories, acceptance criteria, flows and specs.
• Support implementation of onboarding, verification, case management, and escalation.
• Liaise between business and delivery teams for alignment and clarity.
• Monitor performance data to spot trends and drive continuous improvement.

Skills

Requirements gathering

Stakeholder management

Business process analysis

Functional documentation

User stories & acceptance criteria

CRM experience

German language

English language

Communication skills

Tools

Microsoft Dynamics 365

Job description

About Cognizant Consulting

Cognizant Consulting is more than Cognizant's consulting practice. We are a global community of 5,000+ experts dedicated to helping clients reimagine their businesses for the digital era. Combining deep industry expertise with technology advisory capabilities, we create innovative solutions for leading organizations across the globe.

As we continue to expand our Consulting team, we are looking for a Business Analyst with experience in Customer Due Diligence (CDD), KYC, customer onboarding, and customer service operations to support our clients in Germany.

About the Role

As a Business Analyst, you will play a key role in analyzing, improving, and transforming customer due diligence and customer service processes. Working closely with business stakeholders, compliance teams, operations teams, and delivery partners, you will help define business requirements and deliver solutions that improve customer experience, operational efficiency, and regulatory compliance.

You will be a valued member of our Consulting team, collaborating with client stakeholders and cross-functional teams in an international environment.

In This Role, You Will

• Engage with business, customer service, compliance, and operations stakeholders to elicit, analyse, validate, and prioritize business requirements.
• Analyse customer onboarding, Customer Due Diligence, and customer service processes, identifying gaps, inefficiencies, and opportunities for improvement.
• Translate business needs into user stories, acceptance criteria, process flows, functional specifications, and supporting documentation.
• Support the implementation of solutions related to customer onboarding, document verification, case management, service requests, and risk-based escalation.
• Act as the liaison between business and delivery teams, ensuring alignment, requirement clarity, and successful delivery outcomes.
• Monitor service performance and operational data to identify trends, recurring issues, and continuous improvement opportunities.

Work Model

At Cognizant, we strive to provide flexibility wherever possible. Based on the business requirements of this role, this is a remote position open to qualified applicants located in Poland.

Occasional travel within Germany may be required based on project and client needs.

The working arrangements for this role are accurate as of the date of posting and may change depending on business and client requirements. We will always communicate expectations clearly.

What You Must Have to Be Considered

• Experience as a Business Analyst in Customer Due Diligence (CDD), KYC, customer onboarding, customer operations, or customer service environments.
• Strong experience in requirements gathering, stakeholder management, business process analysis, gap analysis, and functional documentation.
• Hands-on experience working with Microsoft Dynamics 365, including requirements analysis, process mapping, and supporting business users.
• Good understanding of customer onboarding, Customer Due Diligence, document verification, case management, and risk-based escalation processes.
• Experience creating user stories, acceptance criteria, business process flows, and functional specifications.
• Good understanding of end-to-end sales processes, customer lifecycle management, and CRM-driven business operations.
• Strong analytical, problem-solving, communication, and facilitation skills.
• Professional proficiency in German and English, both written and spoken.
• Ability to effectively collaborate with stakeholders across Germany and international delivery teams.

These Will Help You Succeed

• Experience within Banking, Financial Services, Insurance, or other highly regulated industries.
• Scrum Master certification (CSM, PSM, or equivalent).
• AI-related certifications or practical experience applying AI solutions within business processes.
• Experience working in Agile delivery environments.
• Familiarity with customer service management and case management platforms.
• Experience supporting business transformation, operational excellence, or process improvement initiatives.
• Professional Business Analysis certifications such as IIBA, CBAP, or PMI-PBA.

What You Can Expect

• The opportunity to work on strategic customer operations and compliance transformation initiatives for leading organizations.
• A collaborative and international consulting environment.
• Exposure to Customer Due Diligence, customer service, and process optimization programs.
• Continuous learning and professional development opportunities.
• A culture focused on innovation, inclusion, collaboration, and career growth.

Benefits:

• Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits,
• Opportunity to be part of a global organization focused on development,
• Open-minded and multinational environment,
• Training & development opportunities, including language courses,
• Professional development and a clear career path,
• Full equipment and paid training are provided from the first day of work.

For more information about us, visit Cognizant Poland.

Why Cognizant?

Our strength is built on our ability to work together. Our diverse backgrounds provide different perspectives, spark innovation, and help us create better solutions for our clients. We are committed to fostering an inclusive environment where everyone can thrive and contribute meaningfully.

If you're passionate about business analysis, customer experience, and process excellence, we'd love to hear from you.