German-Speaking Remote Business Analyst for CDD & KYC

Cognizant; Łódź; Remote; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Multisport Card

LuxMed medical healthcare

Life insurance

Language courses

Career development opportunities

Full equipment and training from day 1

Job summary

Cognizant Poland is seeking a Business Analyst to optimize customer due diligence, onboarding and service operations for clients in Germany, with a remote role open to qualified applicants located in Poland.

You will gather requirements, map processes, create user stories, and collaborate with cross-functional teams to improve compliance, customer experience, and operational efficiency across a multinational context.

Qualifications

• Experience as a Business Analyst in CDD, KYC, onboarding or customer service operations.
• Strong skills in requirements gathering, stakeholder management and process analysis.
• Proficient in documenting functional requirements and creating user stories.
• Hands-on with Microsoft Dynamics 365 and CRM-based workflows.

Responsibilities

• Elicit, analyse, validate and prioritise business requirements with stakeholders.
• Analyse onboarding, CDD, and service processes to identify gaps and improvements.
• Translate needs into user stories, acceptance criteria, flows and specs.
• Support implementation of onboarding, verification, case management, and escalation.
• Liaise between business and delivery teams for alignment and clarity.
• Monitor performance data to spot trends and drive continuous improvement.

Skills

Requirements gathering

Stakeholder management

Business process analysis

Functional documentation

User stories & acceptance criteria

CRM experience

German language

English language

Communication skills

Tools

Microsoft Dynamics 365

Job description

Cognizant Poland is seeking a Business Analyst to optimize customer due diligence, onboarding and service operations for clients in Germany, with a remote role open to qualified applicants located in Poland.

You will gather requirements, map processes, create user stories, and collaborate with cross-functional teams to improve compliance, customer experience, and operational efficiency across a multinational context.