Blue Planet Support Engineer (EMEA) - Post-Sales Networking

Ciena; Kalisz; On-site; PLN 180,000 - 240,000; Full time

Job summary

Ciena is seeking a Blue Planet Portfolio Support Engineer to join the Advanced Technical Support Team in EMEA. This post-sales role sits at the intersection of networking and software, supporting customers as they deploy and operate Blue Planet applications within their networks.

You will deliver first-level technical support, collaborate with global teams, and help drive customer success while growing technically in a cutting-edge software environment.

Qualifications

• Bachelor’s degree in network/systems engineering or CS, or equivalent practical experience.
• Experience supporting software applications in customer-facing/post-sales roles.
• Ability to analyze logs, datasets and system behavior to identify root causes.
• Proficient in Python and shell scripting for troubleshooting or automation.
• Experience with databases such as PostgreSQL, MySQL, ClickHouse, or graph DBs.
• Strong written and verbal communication; able to handle high-pressure situations.
• Proven ability to manage and prioritize multiple customer cases.

Responsibilities

• Deliver first-level technical support for the Blue Planet software portfolio, troubleshooting and resolving software and system-related issues.
• Collaborate with engineering and PLM teams to report and resolve defects.
• Maintain high customer satisfaction through clear communication and timely resolution.
• Develop and document effective workarounds to minimize customer impact.
• Support multi-product interoperability across Blue Planet and third-party software/equipment.
• Provide feedback to account teams, PLM, and R&D to influence product enhancements.
• Advocate for customer needs internally while upholding Ciena’s standards.

Skills

Linux/Unix knowledge

Containerization & cloud-native tech

Python

Shell scripting

Log analysis

Databases (PostgreSQL, MySQL, Click‑H

Strong communication

Multi-tasking / priority management

Education

Bachelor’s degree in network/systems engineering or CS

Equivalent practical experience

Tools

VMware ESXi

KVM

Xen

Nagios

Grafana

Salesforce

Jira

Job description

Ciena is seeking a Blue Planet Portfolio Support Engineer to join the Advanced Technical Support Team in EMEA. This post-sales role sits at the intersection of networking and software, supporting customers as they deploy and operate Blue Planet applications within their networks.

You will deliver first-level technical support, collaborate with global teams, and help drive customer success while growing technically in a cutting-edge software environment.