Bilingual Solutions Consultant (Danish/English) – Relocation Included

Gdziepracujemy; Polska; Presencial; PLN 106.000 - 141.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation bonus

Accommodation on arrival

Plane ticket

Airport taxi

Training provided

Health insurance

Career development

Referral bonuses

International team

Learning support

Descripción de la vacante

TELUS Digital Bulgaria is seeking a Solutions Consultant with Danish and English to join our growing CX team in Sofia. You will deliver professional support, use CRM software and ticketing systems, and engage customers via phone, email, and chat.

You'll work to meet SLAs, contribute to knowledge base, and participate in ongoing training while enjoying relocation assistance, accommodation on arrival, and a supportive international environment.

Formación

• Fluent Danish and English communication
• Strong interpersonal abilities and customer service orientation
• Ability to follow structured guides and processes
• Excellence in active listening and problem-solving
• Adaptable and quick to learn new processes and technologies
• Self-motivated with a passion for customer satisfaction

Responsabilidades

• Deliver professional support for our products and services
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools
• Engage customers through multiple channels, including phone, email and chat
• Resolve customer inquiries within agreed SLAs, using our knowledge base and established protocols
• Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction
• Collaborate with team members to share best practices and contribute to the knowledge base
• Participate in ongoing training and stay updated on product knowledge and industry trends

Conocimientos

Danish

English

Customer service

CRM software

Ticketing systems

Herramientas

CRM software

Ticketing systems

Chat tools

Descripción del empleo

TELUS Digital Bulgaria is seeking a Solutions Consultant with Danish and English to join our growing CX team in Sofia. You will deliver professional support, use CRM software and ticketing systems, and engage customers via phone, email, and chat.

You'll work to meet SLAs, contribute to knowledge base, and participate in ongoing training while enjoying relocation assistance, accommodation on arrival, and a supportive international environment.