Danish-English Support Specialist (Relocate to Sofia)

Gdziepracujemy; Polska; On-site; PLN 38,000 - 53,000; Full time

Benefits offered by this job

Relocation bonus €1200 gross

Company-provided accommodation up to I

Plane ticket to Sofia

Taxi from airport to accommodation

Fully paid training

Health insurance

Job summary

TELUS Digital Bulgaria is hiring a Customer Support specialist fluent in Danish to join our Sofia-based team. You will assist customers via tickets and calls, provide clear solutions, and work with an international group to improve customer experience.

Relocation support includes accommodation help, a relocation bonus, and a plane ticket. A long-term, stable role with training and health benefits is offered.

Qualifications

• Fluency in Danish for daily customer communication
• Good command of English (B1 or higher) for training and internal comms
• Basic understanding of iOS and Android OS features
• Demonstrated empathy and customer-first mindset
• Commitment to long-term employment and teamwork

Responsibilities

• Assist users via tickets or calls to resolve issues
• Provide solutions to device usage questions on a case-by-case basis
• Identify trending issues and report them to supervision
• Collaborate with an international team of customer-focused colleagues

Skills

Danish language

English proficiency

Customer focus

Team player

Empathy

Job description

TELUS Digital Bulgaria is hiring a Customer Support specialist fluent in Danish to join our Sofia-based team. You will assist customers via tickets and calls, provide clear solutions, and work with an international group to improve customer experience.

Relocation support includes accommodation help, a relocation bonus, and a plane ticket. A long-term, stable role with training and health benefits is offered.