Solutions Consultant - Czech & English | Relocation

Gdziepracujemy; Polska; On-site; PLN 79,000 - 132,000; Full time

Benefits offered by this job

Relocation bonus (€1,200 gross)

Accommodation up to 30 days on arrival

Plane ticket to Sofia

Taxi from airport to accommodation

Fully paid training

Health insurance

Career development opportunities

Employee referral bonuses

Job summary

TELUS Digital Bulgaria is seeking a Solutions Consultant based in Sofia, Bulgaria, to deliver professional support for products and services. You will master CRM and ticketing tools, engage customers via phone, email and chat, and resolve inquiries within SLAs while upholding high customer satisfaction.

The role requires fluent Czech and English, strong communication, and a customer-first mindset. We offer relocation assistance, training, and a broad benefits package within an international

Qualifications

• Fluent Czech and English communication skills.
• Ability to follow structured guides and processes.
• Excellence in active listening and problem-solving.

Responsibilities

• Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate.
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers.
• Engage customers through multiple channels, including phone, email and chat.
• Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols.
• Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer scores satisfaction.
• Collaborate with team members to share best practices and contribute to the knowledge base.
• Participate in ongoing training and stay updated on product knowledge and industry trends.

Skills

Communication

Customer service

Active listening

Tools

CRM software

Ticketing systems

Job description

TELUS Digital Bulgaria is seeking a Solutions Consultant based in Sofia, Bulgaria, to deliver professional support for products and services. You will master CRM and ticketing tools, engage customers via phone, email and chat, and resolve inquiries within SLAs while upholding high customer satisfaction.

The role requires fluent Czech and English, strong communication, and a customer-first mindset. We offer relocation assistance, training, and a broad benefits package within an international