Bilingual Portuguese Service Desk Associate (Hybrid)

Diebold Nixdorf, Incorporated; Warszawa; Hybrid; PLN 67,000 - 80,000; Full time

Benefits offered by this job

Private Medical Care

Cafeteria Program

Multisport Card

Life Insurance

26 Days Annual Leave

Learning & Development

Career Growth Opportunities

Employee Assistance Program

Supportive & Inclusive Culture

Job summary

Diebold Nixdorf is seeking an Associate Service Desk Representative fluent in Portuguese to join their team in Warsaw. This role involves providing proactive user helpdesk services, diagnosing both hardware and software issues, and documenting all activities.

With a hybrid work model, the position offers a supportive culture and opportunities for career growth, alongside an extensive benefits package including private medical care and a cafeteria program.

Qualifications

• Minimum of 0-2 years of relevant experience in Service Desk Support.
• Must have excellent language skills in Portuguese and Business English.

Responsibilities

• Provide proactive user helpdesk services to inbound customer service requests.
• Diagnose and resolve hardware and software issues.
• Create and update tickets to reflect changes.
• Troubleshoot, analyze and resolve technical issues using remote tools.

Skills

Portuguese (Written and spoken)

Business English (Written and spoken)

Customer service skills

Education

Education or equivalent work experience

Job description

Diebold Nixdorf is seeking an Associate Service Desk Representative fluent in Portuguese to join their team in Warsaw. This role involves providing proactive user helpdesk services, diagnosing both hardware and software issues, and documenting all activities.

With a hybrid work model, the position offers a supportive culture and opportunities for career growth, alongside an extensive benefits package including private medical care and a cafeteria program.