Bilingual L1 Service Desk – Hybrid Work & Growth

Diebold Nixdorf, Incorporated; Warszawa; Hybrid; PLN 67,000 - 80,000; Full time

Benefits offered by this job

Contract of employment

Hybrid work after training (1 day per)

Private medical care

Life insurance

Sport card

26 days of holiday

Employee referral programme

Job summary

Diebold Nixdorf, Incorporated is seeking a Level 1 Service Desk Agent to be the first point of contact for customers, providing proactive support and resolving hardware and software issues. You will diagnose, troubleshoot remotely, and escalate when needed while maintaining clear ticket records.

The ideal candidate has 0–2 years in service desk or customer service with a passion for tech, and is fluent in Portuguese and English.

Qualifications

• 0-2 years in service desk support or strong customer service with tech interest
• Fluent in Portuguese (written and spoken) and English
• Basic technical troubleshooting and willingness to learn

Responsibilities

• Engage & Solve: be the go-to for inbound customer requests across channels; diagnose and resolve hardware and software issues
• Troubleshoot & Support: use remote tools to troubleshoot; escalate per protocol and keep customers informed
• Collaborate & Communicate: update tickets and systems; maintain clear communication throughout the process
• Customer Satisfaction: own the customer experience and ensure quick resolutions

Skills

Portuguese

English

Job description

Diebold Nixdorf, Incorporated is seeking a Level 1 Service Desk Agent to be the first point of contact for customers, providing proactive support and resolving hardware and software issues. You will diagnose, troubleshoot remotely, and escalate when needed while maintaining clear ticket records.

The ideal candidate has 0–2 years in service desk or customer service with a passion for tech, and is fluent in Portuguese and English.