Senior AR & Collections Analyst (OTC) – SAP Expert

International Business Machines Corporation; Kraków; Sur place; PLN 120 000 - 180 000; Plein temps

Résumé du poste

IBM Consulting is seeking an experienced Order-to-Cash (OTC) Collection Specialist to join our Finance Operations team in Kraków. You will manage portfolios, drive collections, resolve disputes, and maintain strong client relationships across global teams.

The role requires fluent Italian and English (B2/C1), with Polish an asset, and hands-on experience with SAP or similar ERP systems. You will contribute to process improvements and audit readiness while upholding service levels.

Qualifications

• Proven experience in Accounts Receivable, Collections, Credit & Collections, or Order-to-Cash processes.
• Strong understanding of collection activities, dispute management, deductions management, and account reconciliation.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Customer-focused mindset with outstanding customer service skills.
• Strong organizational and time management skills.

Responsabilités

• Manage a portfolio of customer accounts and ensure timely collection of outstanding receivables.
• Perform collection activities through phone calls, emails and customer meetings.
• Investigate and resolve payment discrepancies, disputes, deductions and account issues.
• Conduct account reconciliations and analyze aged receivables.
• Coordinate and monitor cash application, allocation and payment processing activities.
• Maintain regular communication with customers, client stakeholders and internal teams.
• Collaborate with cross-functional teams to resolve AR-related issues and improve processes.
• Analyze customer accounts and provide recommendations to minimize overdue balances and bad debt exposure.
• Prepare reports, maintain process documentation, and support audit requirements.
• Work with ERP systems (SAP preferred) and other finance tools to perform daily operations.
• Deliver work in line with defined service levels, quality standards, and key performance indicators.

Connaissances

Italian (fluent)

English (B2/C1)

Polish (asset)

Excel

Communication

Stakeholder management

Analytical thinking

Account reconciliations

Outils

SAP

ERP systems

Description du poste

IBM Consulting is seeking an experienced Order-to-Cash (OTC) Collection Specialist to join our Finance Operations team in Kraków. You will manage portfolios, drive collections, resolve disputes, and maintain strong client relationships across global teams.

The role requires fluent Italian and English (B2/C1), with Polish an asset, and hands-on experience with SAP or similar ERP systems. You will contribute to process improvements and audit readiness while upholding service levels.