Bilingual Junior CS Rep (Polish/English) - Remote

U.S. Bank; Polska; Remote; PLN 58,000 - 85,000; Full time

Benefits offered by this job

Stable employment

Onboarding & training

Career development

Team-oriented environment

Competitive compensation

Job summary

U.S. Bank, through Elavon, seeks a Junior Customer Representative to be the first point of contact for customers, supporting them in Polish and English via phone and digital channels. This is an international financial environment offering onboarding and growth opportunities.

You will handle banking and card inquiries, ensure first-contact resolution where possible, and maintain documentation while building professional relationships in a remote setting.

Qualifications

• Very good command of Polish (C1) and English (B2) both written and spoken.
• Secondary education (high school diploma) – students and graduates welcome.
• Customer-oriented mindset and willingness to learn.
• Good communication and interpersonal skills.
• Basic computer skills (MS Office, ability to navigate systems).
• Ability to work with procedures and deadlines.

Responsibilities

• Provide high-quality customer support for banking and card-related inquiries.
• Handle incoming calls and written requests from customers in Polish and English.
• Resolve customer issues during the first contact whenever possible.
• Support customers with account-related questions, payments, billing and card services.
• Escalate more complex cases to dedicated teams when required.
• Maintain accurate documentation in internal systems.
• Build positive and professional relationships with customers.

Skills

Polish (C1)

English (B2)

Customer-oriented

Communication skills

Education

Secondary education

Tools

MS Office

Job description

U.S. Bank, through Elavon, seeks a Junior Customer Representative to be the first point of contact for customers, supporting them in Polish and English via phone and digital channels. This is an international financial environment offering onboarding and growth opportunities.

You will handle banking and card inquiries, ensure first-contact resolution where possible, and maintain documentation while building professional relationships in a remote setting.