Senior Bilingual Customer Support Analyst

London Stock Exchange Group; Gdynia; On-site; PLN 79,000 - 119,000; Full time

Benefits offered by this job

Healthcare

Retirement planning

Wellbeing initiatives

Volunteer days

Job summary

London Stock Exchange Group is seeking a Customer Support Representative in Gdynia, Poland to handle inquiries via phone, email, and live chat. The role emphasizes courteous, efficient service and resolution of moderate complexity issues.

Qualified candidates will be bilingual in Spanish and English, with a background in economics/finance studies and a willingness to learn. Opportunities include growth within a global financial services firm and a structured benefits program.

Qualifications

• Fluent in Spanish and English for written and spoken communication.
• Willingness to learn and develop new skills.
• Ability to analyze customer needs and follow established procedures.
• Experience in finance-related roles preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide clear resolutions with product explanations and guidance.
• Assist with account-related concerns such as passwords and billing.
• Log and document interactions in the CRM (e.g., Salesforce).
• Escalate complex issues and follow up to ensure resolution.
• Collaborate with internal teams to deliver comprehensive support.

Skills

Spanish & English

Education

Economics/Finance/Business studies

Job description

London Stock Exchange Group is seeking a Customer Support Representative in Gdynia, Poland to handle inquiries via phone, email, and live chat. The role emphasizes courteous, efficient service and resolution of moderate complexity issues.

Qualified candidates will be bilingual in Spanish and English, with a background in economics/finance studies and a willingness to learn. Opportunities include growth within a global financial services firm and a structured benefits program.