Bilingual IT Helpdesk Analyst - Hebrew/English (Hybrid)

HCL Technologies Limited; Kraków; Hybrid; PLN 150,000 - 190,000; Full time

Job summary

HCL Technologies Limited is seeking an IT Helpdesk Analyst to support Hebrew-speaking customers and English-speaking colleagues from our Kraków office, hybrid work model. The role focuses on diagnosing and resolving hardware/software/network issues, guiding clients through solutions, and coordinating with internal teams to ensure timely resolutions.

The ideal candidate will have Hebrew and English at B2 level, strong communication, and a proactive approach to learning new technologies and

Qualifications

• Hebrew and English with at least B2 level
• Excellent communication and customer handling skills
• Willingness to learn and adapt to new processes

Responsibilities

• Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
• Route problems to internal support group
• Coordinate and manage relationships with vendors and support staff
• Administer and provide User Access in various systems
• Use the Call Tracking System to document and manage problems, requests and resolutions

Skills

Hebrew (B2)

English (B2)

Communication skills

Customer service

Problem diagnosis

Team coordination

Tools

Call Tracking System

Job description

HCL Technologies Limited is seeking an IT Helpdesk Analyst to support Hebrew-speaking customers and English-speaking colleagues from our Kraków office, hybrid work model. The role focuses on diagnosing and resolving hardware/software/network issues, guiding clients through solutions, and coordinating with internal teams to ensure timely resolutions.

The ideal candidate will have Hebrew and English at B2 level, strong communication, and a proactive approach to learning new technologies and