Bilingual Insurance Contract Specialist

Aon plc; Kraków; On-site; PLN 60,000 - 90,000; Full time

Job summary

Aon plc in Kraków is seeking an administrative professional to support contract processing, data administration, and project improvements. The role requires strong English and French language skills and a detail-oriented, process-driven mindset.

The successful candidate will help ensure accurate data handling, create insurance certificates, and participate in continuous improvement initiatives while coordinating with the team to meet tight deadlines.

Qualifications

• Good knowledge of insurance market.
• English - level B2/C1; French - level C1.
• Ability to analyze processes and identify areas for improvement.
• Ability to identify and respond to risks.
• Excellent attention to detail.
• Understanding and applying appropriate communication style.
• Ability to meet tight deadlines under time pressure.
• Ability to prioritize tasks according to volumes.
• Excellent time management and organizational skills.

Responsibilities

• contract processing (from simple to complex business transactions)
• administration and maintenance of data in the system
• creating insurance certificates
• scheduling and resubmitting business transactions
• correcting premium and brokerage statements
• following procedures and guides for the scope of work
• supporting SME for processes and resolving issues
• participating in projects aimed at process improvement
• support process transitions
• continuously giving and asking for constructive feedback
• ensuring process documentation is up to date
• actively attending / leading meetings with the team
• suggesting and implementing changes to tools and documentations needed to support effective service delivery
• suggesting process and/or system improvements to team manager & team coordinator

Skills

Insurance knowledge

English (B2/C1)

French (C1)

Analytical thinking

Attention to detail

Time management

Communication skills

Process improvement

Data administration

Meeting facilitation

Job description

Aon plc in Kraków is seeking an administrative professional to support contract processing, data administration, and project improvements. The role requires strong English and French language skills and a detail-oriented, process-driven mindset.

The successful candidate will help ensure accurate data handling, create insurance certificates, and participate in continuous improvement initiatives while coordinating with the team to meet tight deadlines.