Bilingual Customer Operations Specialist (Spanish) - Hybrid

Alcon; Warszawa; Hybrid; PLN 70,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Group insurance

Lunch card

Transportation allowance

Pension plan

Multisport/cultural card

Alcon products for you and your spouse

Hybrid work schedule (3/2 weekly)

Job summary

Alcon, a global eye care leader, seeks a Customer Operations Representative OTI with SPANISH for a fixed-term role in Warsaw. The role handles orders, billing, and returns, acting as a bridge between customers and production, ensuring accurate invoicing and timely resolutions.

Join a truly international environment in a hybrid setup, with a competitive benefits package and a city-based office at NewCity building, 15 Marynarska Street, Warsaw.

Qualifications

• Experience in Customer Operations or Order-to-Cash environments.
• Ability to communicate in English and Spanish.
• Experience in a corporate Shared Service or GBS environment is preferred.

Responsibilities

• Handle standard and high-value customer orders while ensuring pricing compliance.
• Act as liaison between customers and production/distribution teams for order matters.
• Ensure timely and accurate invoicing through proper order entry.
• Oversee complex return cases, including credits and regulatory compliance.
• Analyze and resolve customer issues with clear communication.
• Serve as escalation point for disputes related to billing, delivery, and returns.
• Manage customer complaints to maintain loyalty.

Skills

English

Spanish

Shared Service

Tools

SAP

Salesforce

Excel

Job description

Alcon, a global eye care leader, seeks a Customer Operations Representative OTI with SPANISH for a fixed-term role in Warsaw. The role handles orders, billing, and returns, acting as a bridge between customers and production, ensuring accurate invoicing and timely resolutions.

Join a truly international environment in a hybrid setup, with a competitive benefits package and a city-based office at NewCity building, 15 Marynarska Street, Warsaw.