Bilingual Dutch/Swedish Customer Success Manager

Unit4; Wrocław; Presencial; PLN 190 000 - 204 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote working opportunities

Flexible Leave Policy

Global Wellbeing

Resumo da oferta

Unit4 seeks a Customer Success Manager (Dutch/Swedish speaking) to drive value for mid-market customers on our cloud ERP platform. You will champion the VoC for customers, develop success plans, and guide cross-functional teams to maximize product adoption and renewal outcomes.

You’ll collaborate with Sales and Product to identify expansion opportunities and ensure customer outcomes align with strategic objectives, traveling up to 20% as needed.

Qualificações

• Be the voice of the customer (VoC) and advocate for outcomes.
• Drive customer value realization and maximize Unit4 investment.
• Identify upsell/cross-sell opportunities with Sales.
• Manage retention risk and support ongoing renewal.

Responsabilidades

• Lead executive business reviews with C-level stakeholders.
• Develop and maintain success plans aligned to customer objectives.
• Drive product adoption and maturity through guidance and value realization.
• Communicate customer goals and value drivers across Unit4 teams.

Conhecimentos

VoC advocate

Customer success

Retention management

Cross-functional collaboration

Fluent English

Dutch/Swedish language

Ferramentas

ERP software

HCM software

Financial planning software

Descrição da oferta de emprego

Unit4 seeks a Customer Success Manager (Dutch/Swedish speaking) to drive value for mid-market customers on our cloud ERP platform. You will champion the VoC for customers, develop success plans, and guide cross-functional teams to maximize product adoption and renewal outcomes.

You’ll collaborate with Sales and Product to identify expansion opportunities and ensure customer outcomes align with strategic objectives, traveling up to 20% as needed.