Bilingual CX Solutions Consultant (Slovenian/English)

Gdziepracujemy

Polska

On-site

PLN 117,000 - 185,000

Full time

6 days ago

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Benefits offered by this job

Relocation bonus

Accommodation on arrival

Plane ticket to Sofia

Taxi from airport to accommodation

Fully paid training

Career development

Competitive salary

Health insurance

Benefits package

International work environment

Support and learning

Employee referral bonuses

Job summary

TELUS Digital Bulgaria is seeking a Solutions Consultant fluent in Slovenian and English to deliver professional customer support. The role involves using CRM and ticketing systems, engaging via phone, email, and chat, and meeting SLA targets. Relocation assistance is provided to Sofia, Bulgaria, with a comprehensive training program.

No tech background required; strong communication and problem-solving skills are essential to succeed in a fast-paced, international environment.

Qualifications

Fluent Slovenian and English communication skills.

Responsibilities

Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate.
Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers.
Engage customers through multiple channels, including phone, email and chat.
Resolve customer inquiries within agreed SLAs, using our knowledge base and established protocols.
Meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores.
Collaborate with team members to share best practices and contribute to the knowledge base.
Participate in ongoing training and stay updated on product knowledge and industry trends.