Service Admin & Contracts Specialist

MSA, The Safety Company; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Job summary

MSA Safety is seeking a Service Admin Representative in Warszawa to manage contracts, orders and quotations with urgency and ownership. You will coordinate with technicians, buyers, and finance to ensure smooth lifecycle and timely invoicing.

Ideal candidates have 3+ years in customer support, strong business acumen, and experience with SAP, CRM, and MS Office. English and Dutch language skills are a plus in a multinational environment.

Qualifications

• Min. 3 years experience in Customer Support function.
• Solid understanding of common business processes and general business acumen.
• Knowledge in SAP, CRM, MS Office
• Basic Technical understanding
• Customer-focus attitude
• Experience in a Multi-national company
• Technical or commercial education or qualification (i.e. commercial or technical apprenticeship)
• English language
• Dutch language

Responsibilities

• Process Service customer contracts, orders and quotations with timely manner and ownership for lifecycle.
• Monitor processed contracts, orders and quotations and proactively follow-up on blocks and scheduled job dates.
• Ensure timely Service Job Confirmations and correct invoices issued and received by customers.
• Process credit/re-bills requests.
• Handle warranty issues and document via Quality system.
• Handle customer complaints including warranty claims and disputes.
• Proactively communicate service status and required documents to customers.
• Resolve customer issues or inquiries efficiently.
• Handle outbound and inbound calls.
• Schedule appointments for Service jobs.
• Prepare documents for Service Tenders.
• Liaise with Service Technicians, Service Buyers, Finance and other functions to ensure smooth lifecycle.
• Register cases important from customer relations perspective in Salesforce.
• Support projects to improve customer service processes and tools.

Skills

Customer focus

Education

Technical or commercial education

English language

Dutch language

Tools

SAP

CRM

MS Office

Job description

MSA Safety is seeking a Service Admin Representative in Warszawa to manage contracts, orders and quotations with urgency and ownership. You will coordinate with technicians, buyers, and finance to ensure smooth lifecycle and timely invoicing.

Ideal candidates have 3+ years in customer support, strong business acumen, and experience with SAP, CRM, and MS Office. English and Dutch language skills are a plus in a multinational environment.