Turkish-Speaking Customer Support Specialist (Financial Tech)

LSEG; Gdynia; On-site; PLN 79,000 - 119,000; Full time

Benefits offered by this job

Annual Bonus Plan

Benefits program

Job summary

London Stock Exchange Group (LSEG) is seeking a Turkish-speaking Customer Support Executive to provide frontline application support for Eikon desktop and Workspace, handling inquiries via phone, chat, and email. You will log requests in the CRM, classify issues, and coordinate with product teams to restore data and resolve faults.

The role requires English and Turkish fluency, prior customer service experience, and the ability to learn LSEG products and financial markets quickly.

Qualifications

• Business level fluency in English and Turkish.
• Identifies, investigates, and helps resolve users’ concerns with LSEG applications or Data and engages with the right teams to resolve the inquiry.
• Experience in a customer service or contact centre environment preferred; experience in finance or IT desirable.
• Knowledge of desktop offerings (SaaS) is an advantage.
• Detail oriented with strong information probing and analytical skills.
• Clear communication in Turkish and English with customers and colleagues.

Responsibilities

• Respond to Turkish-language enquiries about information, product functionality and faults via Phone, Chat or email.
• Log and classify calls in the CRM system.
• Route enquiries to the appropriate department as needed.
• Coordinate with relevant teams to resolve data and application issues for specified products.
• Proactively update customers on status, including outages or lengthy resolutions.
• Escalate recurring problems and suggest process improvements.
• Take on additional projects to improve team performance.

Skills

Turkish language fluency

English language fluency

Customer service experience

CRM systems knowledge

Analytical skills

Communication skills

Financial/IT awareness

Education

University degree related to finance or business

Tools

CRM system

Job description

London Stock Exchange Group (LSEG) is seeking a Turkish-speaking Customer Support Executive to provide frontline application support for Eikon desktop and Workspace, handling inquiries via phone, chat, and email. You will log requests in the CRM, classify issues, and coordinate with product teams to restore data and resolve faults.

The role requires English and Turkish fluency, prior customer service experience, and the ability to learn LSEG products and financial markets quickly.