Bilingual Customer Service & Sales Support Specialist

Axalta; Łódź; On-site; PLN 102,000 - 122,000; Full time

Job summary

Axalta Coating Systems, Łódź, Poland, is seeking a Customer Service & Sales Support Representative fluent in Polish and English to join our team in the city centre. The role handles orders (including export), provides service information, and works to ensure customer satisfaction.

Key requirements include SAP experience, plus familiarity with Salesforce, webshop platforms, and Advanced Excel. A Bachelor’s degree or equivalent experience is required; production planning or logistics background is

Qualifications

• Bachelor’s degree or equivalent experience.
• Fluent in Polish and English.
• SAP experience is mandatory.
• Salesforce, Webshop platforms and Advanced Excel are a plus.
• Background in production planning or logistics is a plus.

Responsibilities

• Interact with customers and manage orders from inquiry to completion.
• Ensure compliance with procedures and quality standards (QS 9000/ISO).
• Maintain accurate customer master data, handle credits and invoice adjustments.
• Support sales forecasting and prepare reports to aid decision-making.

Skills

Polish language

English language

Problem solving

Education

Bachelor’s degree or equivalent

Tools

SAP

Salesforce

Webshop platforms

Advanced Excel

Job description

Axalta Coating Systems, Łódź, Poland, is seeking a Customer Service & Sales Support Representative fluent in Polish and English to join our team in the city centre. The role handles orders (including export), provides service information, and works to ensure customer satisfaction.

Key requirements include SAP experience, plus familiarity with Salesforce, webshop platforms, and Advanced Excel. A Bachelor’s degree or equivalent experience is required; production planning or logistics background is