Bilingual Customer Experience Specialist (Chinese)

careersinpoland; Kraków; On-site; PLN 1,339,000 - 1,674,000; Full time

Benefits offered by this job

Competitive salary & benefits plan

Life Insurance

Medical Insurance with Medicover

Birthday day off

Voluntary work days off

Share Plans for Employees

Free lunch at the office

Job summary

IG Group is seeking a Customer Experience Associate (Chinese) to join our global customer support team in Kraków on a one-year FTC. You will deliver digital-first support via Intercom and handle queries on trading products and platforms, maintaining high standards of service.

Fluency in English and Chinese, strong communication skills, and a proactive, analytical mindset are essential as you work with local and global colleagues to ensure fast resolutions and positive customer outcomes.

Qualifications

• Fluency in English and Chinese (written and spoken).
• Strong numerical aptitude and attention to detail.
• Analytical mindset with problem-solving orientation.

Responsibilities

• Deliver digital-first support via Intercom across multiple query types.
• Aim for 80%+ CSAT scores with consistent productivity and quality.
• Collaborate with local and global teams to ensure seamless customer journeys.

Skills

Fluent English

Fluent Chinese

Strong communication skills

Analytical mindset

Problem-solving

High accountability

Team collaboration

Job description

IG Group is seeking a Customer Experience Associate (Chinese) to join our global customer support team in Kraków on a one-year FTC. You will deliver digital-first support via Intercom and handle queries on trading products and platforms, maintaining high standards of service.

Fluency in English and Chinese, strong communication skills, and a proactive, analytical mindset are essential as you work with local and global colleagues to ensure fast resolutions and positive customer outcomes.