Bilingual Collections Specialist (EN/ES) - Night Shift

APM Terminals; Poland; Remote; PLN 17,172 - 28,849; Full time

Job summary

Maersk is seeking a bilingual operator in Pasig City to support our logistics operations. The role handles inbound and outbound collection calls in English and Spanish, ensures compliance with SLAs and SOPs, and maintains detailed call logs and process documentation.

You will work night shifts, coordinate with supervisors, and contribute to process improvements while upholding service levels, accuracy, and regulatory requirements in a fast-paced, global environment.

Qualifications

• Graduate of a bachelor's degree.
• Fluent in English and Spanish.
• Willing to work in Pasig City.
• Amenable to night shift work.

Responsibilities

• Execute tasks according to SLAs.
• Maintain detailed understanding of processes and SOPs.
• Adhere to operational controls.
• Propose process improvements.
• Inform supervisor of any process issues.
• Handle inbound and outbound collection calls in Spanish.

Skills

Bilingual English/Spanish

Night shift readiness

Communication skills

Education

Bachelor's degree

Job description

Maersk is seeking a bilingual operator in Pasig City to support our logistics operations. The role handles inbound and outbound collection calls in English and Spanish, ensures compliance with SLAs and SOPs, and maintains detailed call logs and process documentation.

You will work night shifts, coordinate with supervisors, and contribute to process improvements while upholding service levels, accuracy, and regulatory requirements in a fast-paced, global environment.