Bilingual App Support Engineer II (FR/EN/PT)

Concentrix Corporation; Polska; Hybrid; PLN 150,000 - 210,000; Full time

Job summary

Concentrix Corporation in Poland seeks an Application Support Engineer II to provide L1/L2 production support for KYC/KYB and iXHero applications, monitor health, troubleshoot logs, APIs, and cloud issues, and coordinate incident resolution.

You will use Python/PowerShell, SQL/MySQL, and MongoDB for troubleshooting and automation, and collaborate with cross-functional teams and stakeholders using Jira and modern communication channels.

Qualifications

• 3–5 years in L1/L2 production support and SLA-driven incident management.
• Experience with monitoring tools such as Azure Application Insights, AWS CloudWatch, Grafana.
• Strong understanding of REST APIs, HTTP status codes, JWT, OAuth/OAuth2, webhooks, and integrations.
• Experience troubleshooting microservices, cloud environments, performance, availability, and connectivity issues.

Responsibilities

• Provide L1/L2 production support for KYC/KYB and iXHero applications.
• Monitor application and infrastructure health; identify production issues and drive resolution.
• Troubleshoot logs, APIs, authentication, data, integrations, AI, and cloud issues.
• Diagnose performance, availability, connectivity, and infrastructure incidents.
• Coordinate updates in Jira and communicate clearly with technical and business teams.

Skills

L1/L2 production support

Incident management

REST APIs

Python

PowerShell

SQL/MySQL

MongoDB

Jira

Cloud monitoring

Tools

Azure Application Insights

AWS CloudWatch

Grafana

Job description

Concentrix Corporation in Poland seeks an Application Support Engineer II to provide L1/L2 production support for KYC/KYB and iXHero applications, monitor health, troubleshoot logs, APIs, and cloud issues, and coordinate incident resolution.

You will use Python/PowerShell, SQL/MySQL, and MongoDB for troubleshooting and automation, and collaborate with cross-functional teams and stakeholders using Jira and modern communication channels.