Remote Application Support Engineer II – KYC/KYB & AI

cnx; Polska; Hybrid; PLN 90,000 - 120,000; Full time

Job summary

Concentrix is seeking an Application Support Engineer II to deliver L1/L2 production support for KYC/KYB and iXHero applications. You will monitor health, troubleshoot logs and APIs, and coordinate with technical and business teams in a fast-paced environment.

Fluency in French, English, and Portuguese is required; Spanish is a plus. The role involves working with cloud technologies, AI concepts, and automation using Python or PowerShell.

Qualifications

• 3-5 years of experience in L1/L2 production support and SLA-driven incident management.
• Knowledge of monitoring tools such as Azure Application Insights, AWS CloudWatch, Grafana, or similar.
• Strong understanding of REST APIs, HTTP status codes, JWT, OAuth/OAuth2, webhooks, and integrations.
• Experience troubleshooting microservices, cloud environments, performance, availability, and connectivity issues.
• Working knowledge of AI/GenAI concepts, including RAG, LLM gateways, token usage, and Responsible AI.
• Ability to use Python or PowerShell for log analysis, API testing, data validation, and automation.

Responsibilities

• Provide L1/L2 production support for KYC/KYB and iXHero applications.
• Monitor application and infrastructure health to identify production issues.
• Troubleshoot logs, APIs, authentication, data, integrations, AI, and cloud issues.
• Diagnose performance, availability, connectivity, and infrastructure incidents.
• Own incidents from triage through escalation, resolution, and closure.
• Perform production health checks, release validation, and RCA documentation.
• Coordinate updates in Jira and communicate clearly with technical and business teams.
• Complete all assigned, mandatory training within the timeframe provided.
• Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.

Skills

French

Portuguese

English

Python

PowerShell

SQL

MongoDB

REST APIs

Incident management

Cloud monitoring

AI concepts

Tools

Azure Application Insights

AWS CloudWatch

Grafana

Job description

Concentrix is seeking an Application Support Engineer II to deliver L1/L2 production support for KYC/KYB and iXHero applications. You will monitor health, troubleshoot logs and APIs, and coordinate with technical and business teams in a fast-paced environment.

Fluency in French, English, and Portuguese is required; Spanish is a plus. The role involves working with cloud technologies, AI concepts, and automation using Python or PowerShell.