Benefits Operations Manager — Hybrid & Global Impact

Bristol Myers Squibb; Warszawa; Hybrid; PLN 150,000 - 182,000; Full time

Job summary

Bristol Myers Squibb in Warsaw is seeking a Manager, Benefits Operations to lead the end-to-end administration of health, welfare and retirement programs across markets. You will partner with Payroll, HRBPs and external vendors to deliver accurate, compliant and cost-effective benefits while driving process improvements.

The role requires 5+ years of benefits experience, strong analytical skills, expertise with HRIS systems (Workday/Benifex preferred) and the ability to manage enrollment cycles,

Qualifications

• Bachelor's degree in Human Resources, Business Administration or related field, or equivalent experience.
• Professional certifications such as CIPD preferred.
• Experience with self-insured benefit plans or large, complex benefits programs required; Medicare and retirement knowledge preferred.
• Experience with benefits administration software and HRIS platforms required; familiarity with Workday and Benifex preferred.
• Prior experience implementing new benefit technologies, upgrading systems and operational redesigns strongly preferred.

Responsibilities

• Oversee end-to-end operations of benefits programmes, including medical, pensions, dental, vision, life insurance, disability, wellness programs and all other ancillary plans, ensuring efficiency and a positive customer experience as the second level of expertise.
• Serve as a senior subject matter expert and consultant for others on the team and throughout People Services on all benefit operations activities.
• Partner with Benefit Strategists and product design to determine feasibility of proposed benefit additions or modifications; participate in implementation meetings providing SME knowledge for operationalisation of plans and processes.
• Implement operational changes; identify opportunities for process automation to reduce manual tasks and create streamlined, efficient processes.
• Oversee and monitor benefit-related activities: eligibility, enrolments, status changes, terminations, claims, provider portal updates, and payment processes.
• Manage renewals, enrolment windows, and annual activity calendars — including Annual Enrollment planning and execution — in partnership with internal and external stakeholders; analyze enrollment data to identify trends and opportunities for improvement.
• Find trends coming from employee feedback and experiences and identify the right solutions to meet business needs; monitor and analyze employee benefits utilization, costs and trends to identify opportunities for cost‑saving, optimization and program improvements.
• Interpret, communicate, and document benefit plan provisions and processes contributing to continuous enhancement of workflows; review and make timely updates to employee reference materials and Knowledge Articles and work instructions in the internal data base and benefits system.
• Act as an escalation point for complex benefit issues, providing solutions and guidance; utilize ServiceNow to research and resolve Tier 2 benefit cases.
• Create and set controls over benefit utilizations and payments; prepare financial reports, create and manage purchase orders, and process, audit and reconcile invoicing for carriers and vendors.
• Specify and implement system changes, conduct testing, and train team members; lead implementations, enhancements, testing and deployment of BMS benefit plans and systems.
• Coordinate M&A activities for Benefit Operations (employee data load coordination, enrollment windows, M&A concessions, Prism reports, and historic archiving requirements).
• Collaborate with internal partners, carriers and vendors to create and deliver training resources, webinars, workshops and informational materials for benefits offerings.
• Stay informed about industry best practices, emerging trends and regulatory changes pertaining to benefit operations.

Skills

Analytical skills

Excel

Communication

Project management

Collaboration

Continuous improvement

Education

Bachelor's degree in HR / Business Admin or related field

CIPD certification preferred

Tools

HRIS

Workday

Benifex

Job description

Bristol Myers Squibb in Warsaw is seeking a Manager, Benefits Operations to lead the end-to-end administration of health, welfare and retirement programs across markets. You will partner with Payroll, HRBPs and external vendors to deliver accurate, compliant and cost-effective benefits while driving process improvements.

The role requires 5+ years of benefits experience, strong analytical skills, expertise with HRIS systems (Workday/Benifex preferred) and the ability to manage enrollment cycles,