Benefits Administration Delivery Analyst German Speaker

1PL01 Strada Poland Sp Zoo; Kraków; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Health coverage

Wellbeing programs

Paid leave

Retirement plans

Learning opportunities

Job summary

Strada Poland Sp Zoo in Kraków is seeking a Benefits Administrator to manage benefits for employees across the EMEA region. You will resolve cases and enter data, collaborating with clients and providers to ensure accurate plan rules and timely delivery.

Requirements include English and German at C1, 3+ years in benefits/HR/payroll, strong Excel/Office skills; Benify or SHARP experience is a plus. This role supports diverse, fast-paced client environments.

Qualifications

• English language at C1 level (CEFR or equivalent).
• German language at C1 level (CEFR or equivalent).
• At least 3 years in Benefits Administration/HR Administration/Payroll.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and time management.
• Proactive with a focus on customer experience.
• Experience with MS Office and MS Excel is essential.
• Experience with Benify or SHARP (SAP HR) is an asset.

Responsibilities

• Be responsible for benefits administration for employees in the EMEA region.
• Resolve cases and enter benefits data in the system.
• Collaborate with the client to address service requests or escalated issues.
• Work daily with Strada colleagues and providers to ensure smooth delivery.
• Process reports using data extraction tools to meet plan rules and resolve issues.
• Work with Excel calculation sheets and analyze data for root causes.
• Participate in testing and contribute to process improvements.
• Provide input to design and technology capabilities for benefits support.
• Lead projects and assist in process transitions where required.

Skills

Analytical thinking

Attention to detail

Customer service mindset

Time management

Proactive

Tools

MS Office

MS Excel

Benify

SHARP (SAP HR)

Job description

Responsibilities:

• Be responsible for the benefits administration for client’s employees located in EMEA region
• Resolves cases and enter benefits data in the system for our client’s employees
• Collaborates with the client to resolve requests they may have related to a service or an escalated employee issue
• Works daily with other Strada Colleagues, third-party providers, and client contacts to ensure seamless process delivery for our clients’ employees
• Processes reports utilizing various data extraction tools to meet client plan rules and/or resolve issues.
• Works with Excel Calculation sheets
• Problem solves issues by analyzing system data to determine gaps in functionality as compared to client plan rules to arrive at the true root cause of an issue.
• Demonstrates quality assurance fundamentals by executing test plans to ensure client plan rules meet systematic specifications
• Provides input in the process design and technology capabilities to ensure optimal process support from a benefits perspective
• Provides creative solutions to continuously improve and optimize client delivery
• Participates in system testing during Internal Acceptance Testing and supporting User Acceptance Testing, as required
• Opportunity to oversee and coach others with regards to a specific project and/or process
• Contributes to and leads projects utilizing standard project management disciplines
• Takes an active part in Process Transition from Client to Strada office, as required.

Requirements:

• English Language – C1 Level is required (CEFR scale or equivalent)
• German Language – C1 level is required (CEFR scale or equivalent)
• At least 3 years of experience in Benefits Administration/HR Administration/Payroll area
• Extensive analytical and problem-solving skills
• Strong attention to details
• Good understanding of delivering an outstanding customer experience
• Understands the project life cycle and deployment governance
• High level exposure in fast paced environment
• Great Time management skills
• Experience in MS Office is a must
• Very Good knowledge of MS Excel
• Working experience in Benify or SHARP (SAP HR) system would be an asset
• High level of self-motivation and proactivity is required
• Spotless record and strong ethos

Values:

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
• Care About Our Work and Our People – We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.

Diversity and Inclusion:

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Equal Opportunity Employer:

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.

Authorization to work:

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. As pioneers in payroll, human capital and financial management solutions, we blend leading-edge technology with human ingenuity to keep you moving forward. Our team of over 8,000 experts bring decades of deep knowledge and experience to businesses around the globe helping them design and deliver at scale. Supporting over 1,400 customers across 33 countries, we embed ourselves at every stage of your journey, to help you drive your vision to value.