Payroll Service Manager with German

1PL02 NGA HR Sp. z o.o.; Katowice; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Wellbeing programs

Paid leave (vacation, sick, parental)

Retirement plans

Learning opportunities

Job summary

Strada is a payroll and technology leader delivering international workforce management across 180+ countries. The role focuses on processing payroll end-to-end, adhering to defined standards and client requirements, while leveraging HRx tools and BI systems to maintain SLAs and drive operational excellence.

The position emphasizes compliance, data security, and teamwork, with opportunities for growth across projects and regions within a global, people-centric organization.

Responsibilities

• Process payroll from end to end according to defined standards and client requirements.
• Follow the Payroll calendar and manage deviations via change control.
• Monitor ticket queues with BI tools to meet timelines and quality standards.
• Monitor client SLAs and report root causes and actions to the manager.
• Utilize hrX suite for payroll processing and related activities.
• Perform Root Cause Analysis (RCA) for client escalations and implement mitigations.
• Identify deviations from the defined scope of service and manage change requests.
• Understand standard and client-specific payroll reports as required by the contract.
• Coach team members, develop action plans, and provide feedback and updates.
• Support SOC compliance and ensure security procedures are followed.
• Ensure adherence to all security and systems usage policies.
• Manage time recordings and monitor schedule adherence, productivity, and capacity.
• Support technical issue coordination and resolution.
• Maintain professional environment and enforce business etiquette.
• Participate in projects and activities as needed.

Job description

Join us on a journey of endless possibilities At Strada, possibility isn't just a promise - it's the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you'll build a fulfilling future - working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology - helping organizations grow and enabling workforces to perform at their best. Learn more at www.stradaglobal.com

Key responsibilities

• Supports the associates and specialists on their team to be able to independently process payroll from end to end according to the defined standards and client requirements including all associated payroll tasks and transactions
• Ensure that the Payroll calendar is followed, and any deviation is dealt with via the appropriate change control process
• Effectively manage and monitor ticket queues using the appropriate BI tools to ensure tickets are handled per the defined timelines, do not exceed expected thresholds and are processed per defined quality standards
• Effectively manage and monitor all client SLAs using the appropriate BI tools to ensure adherence to targets; if targets are not being met, root cause and action to be provided to your manager
• Ability to utilize the hrX suite of tools as it relates to payroll processing and all associated activities
• Undertake, support and manage a Root Cause Analysis (RCA) when an issue occurs resulting in a client escalation ensuring that mitigating actions are implemented
• Manage and Identify deviations from the contractually defined standard scope of service including following the defined Change Request process. This may include but is not limited to, estimating and implementing changes and ensuring the defective input process is followed
• Understand standard and client specific payroll reports reporting needs as required by the customer contract and scope of service
• Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback and share business updates as appropriate
• Support and manage the team to ensure SOC compliance
• Ensure the team understands and follows the Defined Work Instructions (DWIs) and other process documentation
• Ability to recognize and deal appropriately with sensitive and confidential information
• Support and adhere to all security compliance procedures while managing security incidents as per the defined process
• Ensure compliant use of all systems
• Manage and monitor timely and accurate time recordings in the time management system
• Manage schedule adherence, team productivity, capacity and utilization
• Support technical issue coordination and resolution
• Maintain a professional environment; correct behaviours and enforce the use of business etiquette
• Participates in projects and activities as needed and assigned

At Strada, our values guide everything we do

• Anticipate Customer Needs - We stay ahead of trends so our customers can grow and succeed.
• Own the Outcome - We take responsibility for delivering excellence and ensuring things get done right.
• Challenge Ourselves to Work Smarter - We move faster than the world around us to drive change and accomplish more.
• Empower Each Other to Solve Problems - We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
• Care About Our Work - We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You'll be informed of the specific checks applicable to your role and location during the recruitment process.

Our commitment to Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada. Please note: This job description does not limit Strada's right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. As pioneers in payroll, human capital and financial management solutions, we blend leading-edge technology with human ingenuity to keep you moving forward. Our team of over 8,000 experts bring decades of deep knowledge and experience to businesses around the globe helping them design and deliver at scale. Supporting over 1,400 customers across 33 countries, we embed ourselves at every stage of your journey, to help you drive your vision to value.