Azure Windows Systems Engineer — Customer Support

Thrive IT Systems; Województwo małopolskie; On-site; PLN 90,000 - 130,000; Full time

Job summary

Thrive IT Systems in Poland is seeking an experienced IT customer support engineer to own the complete customer support experience and resolve complex technical issues. You will collaborate with product and engineering teams to diagnose and resolve incidents, and contribute to self-help assets for faster resolutions.

The role involves mentoring peers, engaging with regional teams, and participating in rotating office-based shifts.

Qualifications

• English fluency in reading, writing, and speaking.
• Technical skills in 2+ areas: AAD, ADFS, SSO, Azure Identity protection, CA, Identity Mgmt, O365 Identity, Azure MFA.
• Experience in Azure AD or equivalent cloud identity environments.
• Experience supporting large geographically distributed enterprise environments (1000+ users).
• Azure AD experience is desirable.
• Ability to work non-standard hours including weekends/holidays when required.

Responsibilities

• Own the complete customer support experience and troubleshoot technical issues.
• Collaborate across teams (swarming) to resolve problems transparently.
• Escalate cases technically or strategically when needed.
• Create and maintain incident management requests for product/engineering.
• Contribute to self-help assets to improve customer and engineer experience.
• Provide ramp activities, knowledge sharing and mentoring.
• Drive technical collaboration with Product Engineering, Services and Regions.
• Lead or participate in building communities with peer delivery roles.

Skills

English fluency

Customer support experience

Collaboration & mentoring

Tools

Azure Active Directory

ADFS

SSO configuration

Azure Identity protection

Conditional Access

O365 Identity

Azure MFA

Job description

Thrive IT Systems in Poland is seeking an experienced IT customer support engineer to own the complete customer support experience and resolve complex technical issues. You will collaborate with product and engineering teams to diagnose and resolve incidents, and contribute to self-help assets for faster resolutions.

The role involves mentoring peers, engaging with regional teams, and participating in rotating office-based shifts.