Azure .NET Support Engineer | Troubleshooting & Customer Care
PRACYVA
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Job summary
PRACYVA is seeking a Support Engineer in Kraków to assist Azure developers in building and maintaining solutions. You will take ownership to resolve complex technical issues, involving debugging and troubleshooting, and communicate technical details effectively to customers.
The role requires strong English communication skills and the ability to handle sensitive customer situations with professionalism. Prior development and support experience is highly valued.
Qualifications
- 2+ years of development and technical support experience.
- Azure experience is a plus but not required.
- Handle technically challenging and politically sensitive customer situations.
- Strong written and spoken English communication skills.
- Effective interaction with customers to gather information quickly; explain responsibilities and next steps; inspire confidence.
- Driver to resolve difficult customer issues; support customers via phone, email and chat as applicable.
- Demonstrable troubleshooting skills.
Responsibilities
- Help Azure developers in developing/maintaining solutions to meet their needs.
- Take responsibility to resolve technical issues, involving problem solving, debugging, and troubleshooting, correcting code.
- Communicate technically complex information clearly.
Skills
Tools
Job description
PRACYVA is seeking a Support Engineer in Kraków to assist Azure developers in building and maintaining solutions. You will take ownership to resolve complex technical issues, involving debugging and troubleshooting, and communicate technical details effectively to customers.
The role requires strong English communication skills and the ability to handle sensitive customer situations with professionalism. Prior development and support experience is highly valued.
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