Enterprise Support Engineer

evertz.io; Warszawa; On-site; PLN 169,635 - 254,452; Full time

Job summary

evertz.io is seeking highly technical individuals for software/hardware support engineering in Warsaw, Poland. This role involves supporting major Media and Entertainment customers globally, helping with troubleshooting and improving systems' performance.

Candidates should have a degree in IT or Electronics and strong communication skills. Experience with Linux and databases is an asset. Join a team where opportunities for growth in technology are limitless.

Qualifications

• Previous experience in support roles is desirable.
• Good communication and interpersonal skills.
• Problem-solving attitude and ability to react to changing situations.

Responsibilities

• Respond and provide expert technical direction to customers regarding issues.
• Assess customer applications and troubleshoot issues to determine root cause.
• Maintain a communication link between customer service and other departments.

Skills

Customer service

Problem-solving

Communication

Linux experience

Database experience

Technical writing

Multitasking

Education

Degree or diploma in IT, Electronics or Computer Electronics

Tools

MySQL

Aurora

AWS

Python

JavaScript

Job description

Department: Location: Warsaw, Poland

Please submit your documents in English when applying for this position.

Evertz is looking for highly technical and self-motivated individuals for a challenging enterprise-class software/hardware support engineering role. If you're interested in expanding your knowledge and advancing with cutting-edge technologies in the Media and Entertainment (M+E) industry and building strong customer communications skills, this position is for you!

While providing services with Evertz Enterprise Support group you will be supporting major M+E customers globally. The opportunities to learn and grow within the industry are limitless. Our products use a broad range of leading-edge technologies highly relevant in IT and Media Entertainment Industries, amongst others!

You will be dealing with Evertz’s industry-leading Media Supply Chain and Linear Playout solutions. You will assist customers in maintaining superior system up-time and performance by assisting them with quick, efficient and professional problem-solving. You will be integrally involved in both private and public cloud deployments of the Evertz hardware and software technology stack.

Responsibilities

• Respond and provide expert technical direction to customers regarding operational issues, firmware upgrades and general system maintenance.
• Regularly assess customer applications and troubleshoot/diagnose issues through research and/or issue replication to determine the root cause.
• Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear, and professional manner.
• Maintain a communication link between customer service and other Evertz departments by partnering to resolve customer issues and communicating status/progress to customers.
• Aid in design changes and interface with Evertz Product Management team regarding new "feature requests".
• Support the development of communications tools by generating or authoring customer guides and providing detailed technical information to the technical writing group.
• Participate in on-call duty.

Skills And Abilities

• Previous experience in support roles is desirable
• Good communication and interpersonal skills
• Experience with Databases (My SQL, Aurora)
• Experience with Linux (any flavour)
• Problem-solving attitude and ability to react to changing situations
• Ability to act effectively in high-pressure situations
• Dedicated to delivering excellent customer service
• Passionate about technology and eager to learn new software and hardware products
• Ability to multitask in a fast-paced environment
• Degree or diploma in IT, Electronics or Computer Electronics

Additional Skills And Experience That Will Be Useful

• Python and JavaScript familiarity is preferred
• Enthusiastic about Computer hardware
• Media Asset Management or Playout (Linear and Non-Linear) system experience is a valuable asset
• Understanding of network technologies (DNS, DHCP, TCP/IP, Firewalls, Switches)
• Knowledge of cloud computing environments (AWS is preferred)
• Willingness to travel if required