SAP CX Manager

Atos SE; Wrocław; On-site; PLN 80,000 - 100,000; Full time

Benefits offered by this job

Access to training and certifications

Hybrid mode of work

Wellbeing programs

Private medical and dental care

Co-funding of sport activities

Conferences and Expert Communities

Job summary

A leading technology services company is looking for an experienced SAP CX Manager in Wrocław, Poland. This role involves strategic ownership of the SAP CX portfolio to drive business growth and enhance market position. You will require at least 5 years of experience in SAP consulting, presales, and strong leadership skills. The company offers a flexible hybrid work model and various employee benefits including training, medical care, and wellbeing programs.

Qualifications

• 5+ years of professional experience in SAP consulting and customer support.
• 4+ years in SAP presales and business development.
• Deep understanding of SAP enterprise environments.

Responsibilities

• End-to-end responsibility for the SAP CX portfolio.
• Ownership of business performance KPIs.
• Development and ownership of the SAP CX business case.

Skills

SAP consulting

Sales leadership

Project management

Customer orientation

Strong communication skills

Education

University degree (Master’s level or equivalent)

Job description

Within our SAP Practice Germany, we are strengthening our SAP Customer Experience (CX) portfolio and are looking for an experienced SAP CX Manager to take strategic and operational ownership of this growing domain.

Your role

As SAP CX Manager, you will be responsible for the end-to-end CX portfolio within SAP. Working closely with the SAP CX community, SAP management, sales teams and global stakeholders, you will further develop our SAP CX offerings and drive sustainable business growth.

You will play a key role in strengthening Atos’ market position by combining strategic thinking, portfolio development, and reliable delivery excellence.

Your responsibilities

• End-to-end responsibility for the SAP CX portfolio – from acquisition and presales through consulting, implementation/migration and operations
• Ownership of business performance KPIs such as order intake, revenue, project margin, cost coverage up to gross margin, CSAT and NPS
• Development and ownership of the SAP CX business case and skills portfolio, including regular reporting and continuous portfolio optimisation
• Identification and onboarding of new SAP CX solutions and retirement of non‑profitable offerings in line with technology and market evolution
• Definition and implementation of a clear, customer‑centric ownership model for managed accounts
• Active escalation management and safeguarding contractual and delivery commitments
• Strategic resource management across internal teams, cross‑border delivery units and partners
• Ensuring competitiveness, delivery quality, productivity and optimal workforce utilisation
• Building and maintaining communities, networks and knowledge management within SAP and across Atos

You will collaborate closely with:

• Industry units and sales teams in the regions
• Global SAP experts and Atos delivery organisations
• Partner ecosystem supporting staffing and portfolio development

Your profile

• University degree (Master’s level or equivalent)
• 5+ years of professional experience, including:
  • 4+ years in SAP consulting and SAP customer support
  • 4+ years in SAP presales and business development
• Strong experience in sales, management and/or project management
• Proven track record in sales leadership and portfolio management
• Deep understanding of SAP enterprise environments, ideally with SAP CX solutions
• Fluent German and English (spoken and written)
• Highly customer‑oriented, entrepreneurial mindset, strong communication skills

What’s in it for you?

• Access to training and certifications (access to SAP Hub Learning platform).
• Hybrid mode of work (only max. 2 times per month based on your location).
• Wellbeing programs & work-life balance - integration and passion sharing events
• Private medical and dental care
• Co‑funding of sport activities, e.g., Multisport & OK system cards, b‑active program
• Conferences and Expert Communities
• Gift packages for special occasions: Easter, Christmas, Children’s Day

The company follows an equal opportunity policy and does not permit any form of discrimination based on gender, disability, age, origin, sexual orientation, or any other protected characteristic. All employment decisions are made solely on the basis of competence and qualifications.

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.