Remote SAP CRM Expert: Drive Personalized Customer Journeys

Pentoz; Poland; Remote; PLN 170,000 - 260,000; Full time

Job summary

Pentoz seeks an SAP CRM Expert to lead configuring and optimizing SAP CRM solutions that boost marketing, sales, and service operations. You will help create unified customer experiences and support omnichannel engagement.

Requirements include 4+ years in SAP CRM implementation or support, and strong knowledge of sales pipeline management, campaign execution, and system integrations. Remote work and cross-functional collaboration are key aspects of the role.

Qualifications

• 4+ years of hands-on experience in SAP CRM module implementation or support.
• In-depth knowledge of sales pipeline management, service request handling, and campaign execution.
• Experience with SAP CRM WebUI, Fiori, or SAP C4C (Cloud for Customer) is a plus.
• Strong understanding of integration with SAP SD, MM, FI and SAP BI for customer analytics.
• Excellent communication skills and a deep customer-centric mindset.

Responsibilities

• Implement and manage core SAP CRM modules, including:
• Service (CRM-Service)
• Marketing (CRM-Marketing)
• Interaction Center (IC)
• Configure customer master data, campaign management, lead-to-quote processes, service tickets, and SLA tracking
• Integrate SAP CRM with ERP (SAP ECC or S/4HANA), SAP SD, FI, and third-party systems
• Enable mobile CRM solutions, customer portals, and field service operations
• Improve customer insights through CRM analytics, segmentation, and performance dashboards
• Ensure GDPR and data compliance across all customer-related workflows

Skills

Customer-centric mindset

Excellent communication

Problem solving

Tools

SAP CRM

SAP ECC/S/4HANA

SAP SD

FI

Fiori

SAP C4C

SAP WebUI

Job description

Pentoz seeks an SAP CRM Expert to lead configuring and optimizing SAP CRM solutions that boost marketing, sales, and service operations. You will help create unified customer experiences and support omnichannel engagement.

Requirements include 4+ years in SAP CRM implementation or support, and strong knowledge of sales pipeline management, campaign execution, and system integrations. Remote work and cross-functional collaboration are key aspects of the role.