Assistant (Executive/Relief) - Italian Speaker

McKinsey & Company, Inc.; Poznań; On-site; PLN 80,000 - 120,000; Full time

Benefits offered by this job

In-house gym

Private healthcare coverage

Flexible working options

Annual eyeglasses reimbursement

Lunch/grocery card

Job summary

A global management consulting firm in Poznań seeks an experienced executive assistant to provide dedicated administrative support to executive-level colleagues. The ideal candidate will have over 3 years of customer service experience and strong communication skills in English and Italian. Responsibilities include managing complex calendars, coordinating travel, and fostering communication with clients. The position offers a hybrid work model, a supportive team environment, and extensive training opportunities.

Qualifications

• 3+ years of experience in customer service or client support.
• Effective verbal and written communication skills in English and Italian.
• Ability to prioritize tasks and work effectively under tight deadlines.

Responsibilities

• Provide administrative support to executive-level colleagues.
• Manage complex calendars and coordinate international travel.
• Develop solutions for ambiguous scenarios and manage them end-to-end.

Skills

Customer service experience

Effective communication in English and Italian

Relationship building

Problem-solving skills

Attention to detail

Ability to handle sensitive information

Tools

Microsoft Office

Windows operating system

Job description

Do you want to do work that matters, alongside supportive leaders who will help you grow faster than you ever thought possible? Are you a creative problem-solver who is energized by challenges? You’ve come to the right place.

YOUR IMPACT

You will provide dedicated administrative support to several executive-level colleagues, always maintaining a customer-focused approach and demonstrating the highest standards of customer service. You will organize their busy workdays, ensure smooth progress of their projects, communicate on their behalf with our clients, and effectively solve problems by collaborating with others. This involves developing close working relationships to fully understand priorities and working preferences of supported colleagues, aligning on a cooperative operating model, anticipating and proactively addressing their needs. Your responsibilities will include managing complex calendars, coordinating international travel, and facilitating communication with clients and internal teams. You will employ advanced communication skills to negotiate, persuade, and navigate complex situations. You will develop solutions to often ambiguous scenarios and manage them end-to-end by applying high level of ownership, practical judgement and resourcefulness. Your adaptability and resilience will be crucial in navigating the fast‑paced and dynamic nature of our work, often under tight deadlines. At McKinsey, we have three different assistant roles: executive, team, and relief. As an executive assistant, you will provide long‑term support for several executive‑level colleagues, learning their preferences and developing close working relationships. As a team assistant, you will support client service teams for the duration of their client engagements from one to 12+ months, coordinating their working style and managing multiple schedules. And as a relief executive assistant, you will provide backup cover for absent assistants, supporting consultants for a short period of time, which gives you the opportunity to expand your network quickly and gain exposure to different regions, industries, and functions in which McKinsey operates. During the recruiting process, we’ll work together with you to align your skills and experience with one of these positions. Your attention to detail and ability to solve problems in a collaborative and inclusive team environment will be vital. Your ability to engage and respond appropriately will be critical in maintaining relationships with executive‑level colleagues. This role is an excellent opportunity for professionals with experience in customer service, corporate administration, client support, or those currently in assistant roles who want to further develop their knowledge and ability. We offer extensive training to help you deepen your skills and develop your expertise. You will be an integral part of our Global Administration team, based in our vibrant McKinsey office. This team excels in providing exceptional administrative, organizational, and logistical support, enabling our colleagues and the firm to operate efficiently and fulfil our mission of creating positive, enduring change in the world. You will collaborate with consultants, firm leaders, external clients, and vendors, and support managers and partners based in other offices, while working closely with your team of assistants onsite. As part of our local community, you will immerse yourself in dynamic culture that accelerates your development. Working from the office, we’re constantly teaching each other, and learning from each other, every day. We’re committed to creating an environment for you to unleash your potential, helping you grow into a better professional and to succeed in your role.

BENEFITS

Physical and mental well-being

• Private healthcare coverage for you, your spouse/domestic partner, and children including medical, dental, and mental health and reimbursement for certain medical services
• Annual eyeglasses reimbursement for you, your spouse/domestic partner, and children
• Financial well‑being
• Additional annual payment based on our firm’s performance
• Life and business travel accident insurance
• Voluntary group insurance

Flexible working

• Modern office space in the city center supporting different working styles and neurodiversity (e.g., adjustable desks, active work zones, quiet zones, meeting areas, creative spaces)
• Café on each floor
• Outdoor working and restorative space and rooftop terrace with a gym
• Smart casual dress code
• Hybrid work model

Perks

• In‑house gym
• Underground parking for cars, bicycles, and scooters, including electric chargers
• Platform with benefit options such as fitness cards, travel vouchers, tickets for cultural events and activities, reimbursement for kindergarten, and many others
• Lunch/grocery card
• Healthy snacks, drinks, and fruit in the office

Supportive community

• Diverse, equitable, and inclusive environment, and office‑and‑firm‑wide initiatives and communities (LGBTQ+, Women Initiative, Parents Initiative, Mental Health Programs, Sports Teams, Charity Team, Help‑A‑Pet Team, Music Team, Green Team, and more)
• Professional development opportunities for growth across our firm
• Coaching & mentorship programs available for every colleague
• Learning programs and unlimited access to e‑learning platforms
• Comprehensive onboarding into your new role
• Position requires a 50/50 hybrid work setup - split evenly between remote and in‑office presence.

YOUR GROWTH

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast‑paced learning experience, owning your journey.
• A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• Exceptional benefits: In addition to a competitive salary (based on your location, experience, and skills), we offer a comprehensive benefits package, including medical, dental, mental health, and vision coverage for you, your spouse/partner, and children.

YOUR QUALIFICATIONS AND SKILLS

• 3+ years of experience, preferably in customer service, client support, or related fields
• Effective communication skills, both verbally and in writing, in English and Italian (C1 level – CEFR or equivalent)
• Ability to establish and strengthen relationships with colleagues, clients, and external vendors across the globe
• Eagerness to learn, collaborate, and share knowledge and experiences across regions and teams
• Outstanding customer orientation and ability to professionally handle confidential and/or sensitive information
• Strong attention to detail, can‑do attitude, and ownership mindset
• Ability to work effectively in a fast‑paced, deadline‑driven environment (including prioritization skills, flexibility toward change, sense of urgency, and dealing with ambiguity)
• Excellent administrative, organizational, and problem‑solving skills
• Solid knowledge of Windows and Microsoft Office applications; Outlook proficiency preferred

FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

FOR NON‑U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.