AR Disputes Specialist: Recovery & Resolution

ACCA Careers; Łódź; Hybrid; PLN 70,000 - 120,000; Full time

Benefits offered by this job

Flexible hybrid work model

Professional development programs

Buddy program

Well-being and inclusion culture

Attractive benefits

Job summary

Deloitte Central Europe is seeking an experienced Accounts Receivable Specialist to independently resolve moderately complex customer deductions and disputes while serving as a SME for dispute processes, policies, and tools. The role focuses on maximizing recovery, reducing recurrence through root cause analysis, and partnering cross-functionally to improve billing accuracy and financial reporting.

The ideal candidate will manage escalations, mentor junior team members, and translate dispute

Qualifications

• 2–4 years of experience in Customer Service, Accounts Receivable disputes/deductions, Order-to-Cash, billing, collections, or related finance operations/analysis.
• Solid understanding of dispute processes and how credits, write-offs, recoveries, and timing impact financial statements and period close.
• Advanced analytical and root cause analysis skills, with the ability to resolve complex discrepancies using structured problem-solving and data-driven validation.
• Strong proficiency with ERP systems and dispute tools/portals (e.g., SAP, Oracle, NetSuite) and advanced Microsoft Excel skills.
• Ability to manage priorities independently, exercise sound judgment, and navigate approvals for exceptions and escalations.
• Advanced written and verbal communication skills, with the ability to influence cross-functional partners and negotiate professionally with customers.
• Proficiency in English (B2) and Lithuanian (B1) required to effectively support a global customer base.

Responsibilities

• Portfolio Ownership (Complexity & Impact): Manage a portfolio of moderately complex disputes/deductions through resolution and recovery.
• Advanced Investigation & Validation: Conduct deep-dive research across ERP, customer portals, proofs of delivery, pricing, contracts, and internal data to validate claims.
• Escalation & Negotiation Support: Lead customer and internal negotiations to challenge invalid claims and secure repayment or documentation-based denial.
• Financial Impact & Controls Awareness: Understand and communicate dispute impacts to AR, revenue, credits, reserves/allowances, and period-close timelines.
• Documentation & Case Management Rigor: Maintain dispute case files to support audit readiness and consistent decisioning.
• Cross-Functional Partnership: Collaborate with Sales, Customer Service, Billing, Operations, and Collections to resolve root causes.
• Trend Analysis & Reporting: Track dispute drivers, cycle times, recovery rates, and aging; provide actionable insights.
• SME & Continuous Improvement: Support updates to reason codes, playbooks, templates, and workflows; recommend control enhancements.
• Mentorship: Coach analysts on investigation methods, documentation standards, prioritization, and customer.

Skills

Accounts Receivable

Dispute resolution

Order-to-Cash

ERP systems

Excel

English (B2)

Lithuanian (B1)

Tools

SAP

Oracle

NetSuite

Job description

Deloitte Central Europe is seeking an experienced Accounts Receivable Specialist to independently resolve moderately complex customer deductions and disputes while serving as a SME for dispute processes, policies, and tools. The role focuses on maximizing recovery, reducing recurrence through root cause analysis, and partnering cross-functionally to improve billing accuracy and financial reporting.

The ideal candidate will manage escalations, mentor junior team members, and translate dispute